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    Harrods Retail Sales Associate Interview Questions

    Interviews at Harrods

    7 Interview Reviews

    Experience

    Experience
    71%
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    29%

    Getting an Interview

    Getting an Interview
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    Retail Sales Associate Interview

    Anonymous Interview Candidate in London, England
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Harrods (London, England) in May 2020.

    Interview

    the interview process felt a bit daunting at first but the questions they asked were relatively standard and it felt like more of a conversation than an interview. the hiring manager was very friendly whereas the next interview with the manager was a bit unprofessional.

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    Interview Questions

    Other Interview Reviews for Harrods

    1.  

      Retail Sales Associate Interview

      Anonymous Employee in London, England
      Accepted Offer
      Positive Experience
      Average Interview

      Application

      I applied online. I interviewed at Harrods (London, England) in September 2018.

      Interview

      Very fair process and Interactive. You need to first go through a preliminary interview and if you are successful you go to the second stage at the head office to get the store approval. Everyone is professional and friendly.

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      Interview Questions

    2. Helpful (4)  

      Retail Sales Associate Interview

      Anonymous Employee in London, England
      Accepted Offer
      Positive Experience
      Average Interview

      Application

      I applied online. The process took a week. I interviewed at Harrods (London, England) in December 2017.

      Interview

      Initially I was told to take part in an online video interview, after bring successful in this I was invited to an interview at the Harrods assessment centre, which consisted of, introducing myself, group activities, in which we were to discuss problem scenarios followed with a one on one interview.

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      Interview Questions

      • What do you know about Harrods?   1 Answer
      • Why I wanted to work for Harrods?   1 Answer
      3. Join the Harrods team
      See Our Latest Jobs

    3.  

      Retail Sales Associate Interview

      Anonymous Employee in London, England
      Accepted Offer
      Positive Experience
      Average Interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Harrods (London, England) in December 2017.

      Interview

      Average interview. I initially applied online then had interviews with Harrods shop floor manager and brand manages. Interviewed afterwards in Harrods Hammersmith, followed by a two days induction. The whole process took about 3 -4 weeks.

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      Interview Questions

      • Tell us what excites you most about Harrods?
        Give examples of a time when you offered excellent customer service?
        Give examples when you went over the top to serve a customer?   1 Answer

    4.  

      Retail Sales Associate Interview

      Anonymous Interview Candidate in London, England
      Declined Offer
      Positive Experience
      Easy Interview

      Application

      The process took 1 day. I interviewed at Harrods (London, England).

      Interview

      I went through the application part, it was easy. You just add your cv, ask was languages you can speak etc. Then you have an online assessment, and I found that easy. Imagine, I’ve never worked for a retail company apart from a little independent shop and I passed the assessment. Just remember, the customer always comes first. I passed the assessment and they requested me to do a video interview. I was going to do the video interview but I didn’t do it. These are the questions that I can remember from the online assessment

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      Interview Questions

      • You’re with a customer and they’re trying on an expensive watch, another customer comes and says they ordered something and they have come to pick it up. What do you do   1 Answer

    5.  

      Retail Sales Associate Interview

      Anonymous Employee in London, England
      Accepted Offer
      Positive Experience
      Easy Interview

      Application

      I applied online. The process took 1 day. I interviewed at Harrods (London, England) in November 2017.

      Interview

      the interview consisted of a group interview and a selling exercise. where you are given a picture of a product and given 5 mins to prepare a 30 second pitch. Also there was a icebreaker exercise where you state your name, why harrods and your favorite department

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      Interview Questions

      • Why Harrods? What is your favourite department in harrods   Answer Question

    6.  

      Retail Sales Associate Interview

      Anonymous Interview Candidate in Hammersmith, England
      No Offer
      Negative Experience
      Average Interview

      Application

      I applied online. I interviewed at Harrods (Hammersmith, England) in September 2017.

      Interview

      After having had an interview with the manager of the brand where I applied for the sales associate role, a few days later Harrods sent me an email for the Store Approval Assessment Centre . At the store approval we were 8 people. This group interview was simple, they asked us to make an initial presentation and after we were divided into 2 groups of 4 people. There were 4 questions about customer service to discuss with our group members. After we had the 1:1 interview. After your Assessment Centre, they aim to contact you in 3 working days but guess what? More than two weeks have passed since my Assessment Center and NO ONE contacted me, at this point I know that I was not successful, BUT at least I deserved to receive an email with a feedback about my interview. VERY unprofessional and rude.

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      Interview Questions

      • Give me an example of how you delivered excellent customer service ?   Answer Question

      Harrods Response

      19 Oct 2017 – Store Approvals Manager

      Thank you for taking the time to leave your feedback.
      I am sorry to hear that your experience did not live up to your expectations. We are working hard to continuously improve our candidate journey, so I would very much like to speak to you about your experience. If you are happy to discuss, please contact me on gemma.dasilveira@harrods.com.

      Kind regards
      Gemma Da Silveira

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