O2 Interview Question: How would you deal with a dif... | Glassdoor.co.uk

Interview Question

Customer Advisor Interview

How would you deal with a difficult customer?


Interview Answer

1 Answer


First and foremost - listen.
•Build rapport through empathy.
Lower your voice.
•Assume all your customers are watching
Never get angry or upset.
•Never take it personally.

Anonymous on 8 Jan 2020

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