I applied through an employee referral. I interviewed at HubSpot (Cambridge, MA) in Apr 2017
Interview
Being interviewed by HubSpot was a complete pleasure! The recruiters and interviewers are all very quick to respond and incredibly kind, sometimes responding to emails within a minute. The interview is a three part process. The first part consisted of a phone interview with questions about my goals and how I would be a good fit at the company, the second consisted of a skype interview where I had to learn about the software and engage in a simulation of what I would be doing, and the last interview was in person at their Cambridge office where you're put through three interviews back-to-back with question that would let them know if you're a good fit for them.
Interview questions [1]
Question 1
What is something that you have taught yourself recently that may be relevant to the position you're applying for?
Thanks for your review - while you may not have reached the outcome you hoped I appreciate you dedicating the time and effort to our process. Best of luck in your search! -Becky
Other Customer Support interview reviews for HubSpot
Great, organized, clear expectations. I found that, while the process was very corporate, they have managed to create an environment that values prospects. They know that every candidates experience matters and reflects their ethos.
Number of rounds with different competencies assessed by combination of team members, team manager and senior level staff.
They assessed by organisational skills, technical aptitude and fit for the team.
Interview questions [1]
Question 1
Give an example of a time with you coached a team member,
I applied through a recruiter. The process took 2 weeks. I interviewed at HubSpot (Dublin, Dublin) in Apr 2024
Interview
The process started with a brief introductory phone call with an HR representative. The second stage was a practical role-play interview where I had to resolve a customer's issue using a chat simulation. I shared my screen throughout this task, using the company's knowledge base, Google, and AI tools to find a solution. The focus was clearly on my problem-solving method rather than just getting the right answer. The final stage consisted of three consecutive interviews with a hiring manager and two team leads, where they asked standard behavioral questions. The entire process was very efficient and took less than two weeks.
Interview questions [1]
Question 1
Tell me about a time you had to deal with a difficult or angry customer. How did you handle the situation, and what was the outcome?
