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      IKEA

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      Customer Service Associate Interview

      12 Oct 2022
      Anonymous employee
      Centennial, CO
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at IKEA (Centennial, CO) in Oct 2022

      Interview

      Was contacted by their recruiter to set up an interview. Arrived to the interview and spoke with a nice gentleman who informed me the people I was there to interview with per the email had already left for the day. Thankfully the lead was available to interview me but that wasn't ever communicated with me prior to the interview. He was nice and the interview was short and sweet. I received a low ball offer the next day and attempted to work with the recruiter for a more appropriate hourly rate. She could not provide a detailed response as to why I was only being offered a rate at the 42nd percentile despite having over 15 years of experience in customer service rolls (up from the 20th percentile - a difference of less than $2). I was also informed that 75% of that department is at the 42nd percentile or LOWER. I asked to speak with a supervisor multiple times for a more clear answer and was denied. I was told "If you are not interested in the position, please reject the offer." all over trying to get a more in-depth explanation about their compensation model. The recruiter made it very clear that the offer presented to me was final and I was not worth any more. I need a short term part time job to help financially otherwise I would not have accepted the offer. I already feel extremely devalued and pushed aside as to say I'm not worth their time and I haven't even started yet.

      Interview questions [1]

      Question 1

      The typical "Tell me about a time when..."
      Answer question

      Other Customer Service Associate interview reviews for IKEA

      Customer Service Associate Interview

      28 Sept 2025
      Anonymous employee
      Brooklyn, NY
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at IKEA (Brooklyn, NY)

      Interview

      You sit with a manager and they ask you questions about your past job experiences and other questions and then ask you take drug test if you pass. There is also a phone interview before the interview to determine if you go in for the job interview.

      Interview questions [1]

      Question 1

      Describe a time where you noticed something and fixed it
      Answer question

      Customer Service Associate Interview

      16 Jun 2024
      Anonymous employee
      Cardiff, Wales
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at IKEA (Cardiff, Wales)

      Interview

      Informal relaxed chat, they ask questions based on their values so make sure you talk about them in your answers, I had a video based interview before a face to face interview with one of the team leaders

      Interview questions [1]

      Question 1

      What does does sustainability mean to you?
      Answer question

      Customer Service Associate Interview

      14 Jun 2023
      Anonymous employee
      Portland, OR
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at IKEA (Portland, OR)

      Interview

      Apply online, go in for an interview, and take a drug test if the job is offered. You must pass with no flags on drug tests to accept the job.

      Interview questions [1]

      Question 1

      Can you describe a situation in which you had to defuse a customer?
      1 Answer