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InterContinental Hotels Group Interview Questions

Updated 27 Nov 2017
279 Interview Reviews

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  1. Helpful (2)  

    Reservation Specialist Interview

    Anonymous Employee in North Charleston, SC (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at InterContinental Hotels Group (North Charleston, SC (US)).

    Interview

    After I applied online, I had a phone screening where they asked a few questions. Very soon did I hear back for an in person interview. The interview was not too intimidating. They started with a tour of the facility, then we sat down and asked questions. Then they gave you a sheet of information about a hotel, left you alone for about 10 min to review it, and called you on the phone where you had to act like a reservation agent and sell them the hotel room. Little nerve-racking if you have never sold over the phone before but they give you great feed back and they gave me the yes your hired on the spot.

    Interview Questions

    • Tell us a time when you had to deal with a difficult customer and how did you solve the problem?   Answer Question

  2.  

    Starbucks Shift Lead Interview

    Anonymous Employee in Chicago, IL (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at InterContinental Hotels Group (Chicago, IL (US)) in November 2017.

    Interview

    went thru a screening from HR which took about an hour. then met with Starbucks manager and talked for about 2 hrs. they both asked standard interview questions and took notes while I️ answered them.

    Interview Questions

    • Why do you like about Starbucks.   1 Answer
    • what can you add to our store?   1 Answer

  3.  

    Internship Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience

    Application

    I applied through an employee referral. I interviewed at InterContinental Hotels Group.

    Interview

    I think they already decided my outcome by the time I went in for an interview. They just asked me a few behavioral questions to determine my fit and asked me where I want to be placed as an intern and that was it.

    Interview Questions


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  5.  

    Senior User Experience Designer Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through a staffing agency. I interviewed at InterContinental Hotels Group in July 2017.

    Interview

    I was contacted through a staffing agency (no surprise nowadays). After about a week I was contacted with a design challenge to redesign the site within a week. Already for one person this is a unicorn challenge but I see where they want to see design as a whole. Once announced a phone screening interview of only thirty minutes was given. This was in no way enough for me to present my solutions and ask questions. They wanted to know more of the design and not allow a chance to actual answer company questions that are important to a first interview. Afterwords they provided no feedback on any part of the presentation so you will have no bearing as to where you need to improve or focus.

    Interview Questions

    • What was your design process?   1 Answer

  6.  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at InterContinental Hotels Group.

    Interview

    Single manager interview. Similar to other call center interviews, you must answer basic questions such as how you handle stressful situations. You must also do a mock call. Overall very straight forward process. Research typical IHG information such as what the company standards for and what they actually do and you will be fine.

    Interview Questions

    • How did you handle a stressful situation at your previous job?   1 Answer

  7.  

    Customer Care Representative Interview

    Anonymous Employee in North Charleston, SC (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at InterContinental Hotels Group (North Charleston, SC (US)) in June 2017.

    Interview

    I applied online. (Very easy application) I was then sent an email to take an assessment which too about an hr. Once I passed it, it prompted me to schedule a phone interview through a link they sent to my email. I scheduled for the next morning. A representative from HR called exactly at 9:30 to conduct the interview. It was really quick, maybe about 8-10 mins. Very basic questions and a summary about the position...pay, what you'll be doing, etc. I was then invited to come in to a face to face interview which took about an hr. I had about 8-10 scenario questions. After that I did a mock call. My interviewer said I did excellent but they would call with their decision by the following week. About 2-3 hours after leaving the interview, I received the call offering me the position. Very easy and smooth process!!

    Interview Questions

    • Tell me a time you had to deal with an irate customer? How did you handle the situation? What was the outcome of the situation?   Answer Question

  8. Helpful (7)  

    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at InterContinental Hotels Group.

    Interview

    Very easy, everyone was nice, but tests are time consuming. Applied online, went in for interview within two days. Be forewarned there will be an hour and a half worth of tests on the computer when you go in for the interview, but they are painless. First interview with hr, then tests, then with manager. Entire process took three hours but that was my experience.

    Interview Questions

    • Name a specific time when you had to multitask and how did you prioritize?   Answer Question

  9.  

    Call Center Specialist Interview

    Anonymous Employee in Charleston, SC (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through other source. I interviewed at InterContinental Hotels Group (Charleston, SC (US)) in May 2017.

    Interview

    Met with recruiter at Job Fair: filled out application online and then had to wait for interview. After interview, was required to complete an assessment that lasted about an hour. Since I passed assessment, I was promted to second rounds of interviews: phone interview.

    Interview Questions

    • If I would be comfortable "upselling" products   1 Answer

  10.  

    Reservations Agent Interview

    Anonymous Employee in North Charleston, SC (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at InterContinental Hotels Group (North Charleston, SC (US)) in May 2017.

    Interview

    Full out the long application and got an email for the next step assessments in like an hour. After you complete the long assessment it will tell you if you pass or fail.. If passed you will be able to set up an phone interview, which was very easy and then they will invite you to an in person interview where they will do an tour of the call center, ask you a series of questions and if you pass all of that they will have you do a role play. If you do good on the role play they will tell you if your hire or not.

    Interview Questions


  11.  

    Reservation Specialist Interview

    Anonymous Employee in Salt Lake City, UT (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at InterContinental Hotels Group (Salt Lake City, UT (US)).

    Interview

    Upon arriving to interview, I was guided to a set of computers where I was given precise instructions for some assessments specifically designed for this type of job. After KILLING those, I did a one-on-one interview with an HR person asking general questions. Then, I interviewed with a team manager. After she realized I had more than enough experience, she skipped a bunch of questions (ie. She didn't just follow a script)

    Interview Questions

    • What is your customer service experience?   2 Answers

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