IHG Hotels and Resorts Reservations Sales Agent interview questions

The process was very smooth, it was a one day process. I got hired on the very same day as my initial interview. Was tested for typing skills, IQ, listening over the phone. The interviewer was very nice and accommodating.

The interviewer was friendly,the main question he asked me how would u sell this room that we are staying in right now.. Well the answer depends on and how u come up with it

Very easy, everyone was nice, but tests are time consuming. Applied online, went in for interview within two days. Be forewarned there will be an hour and a half worth of tests on the computer when you go in for the interview, but they are painless. First interview with hr, then tests, then with manager. Entire process took three hours but that was my experience.

very straight forward and informative and questions that center around working in a call center and job related questions. came in toured the call center seems like a very friendly and active place to work filled with diverse group of people who are eager to start the day... this is solely based on one day of a walk through.. after leaving i was told i'd receive an email after 48 hours i have yet to receive my email and when i call back up i keep getting the answering the machine with no call backs... i was also told that i start training next month but with no more information or context i guess i will have to find everything else out when i go back up there.

Very Clear Process.

Applied online, about a week later they sent an email requesting me to call and schedule the interview. The first interview consists of some online assessments followed by a call center simulation and then the HR person will ask some preliminary questions. If you get through that, they will schedule you for the formal interview. This consists of about 20 minutes of standard questions such as why do you want to work here?, etc. followed by a role play as a reservations agent. I was offered the position immediately after the role play session. My understanding is that if they don't offer you the job at that time, they probably don't intend to.

It was very easy. Went in and was immediately put on a computer for a skills test, and then sat for about 45 minutes waiting for HR manager. Then went in and interviewed with her, and then she put me back on the computer for a Reservation Simulations skills test. Then, she gave me a tour of the facility. Then, finally, asked to come back for second interview with TM.

When you first arrive, you are required to take an assessment test on the computer. If that scores well, then you have a one on one interview with an HR manager. If that goes well, then you are back on the computer for a reservations simulation. Of course, if that goes well, they schedule you for a follow up interview with another manager the next day.

Three levels, exam, hr interview and manager interview. Basic english grammar is tested on the written exam plus a typing test is administered. I think they need 36 word per minute to pass the typing test. Communication and soft skills are then observed during the hr interview wherein one is asked generally what their future plans are, if they plan to go abroad soon etc. the manager interview is laid back although it probably depend on who interviews you.