Jet2.com Interview Questions
Updated Aug 8, 2022
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Interviews at Jet2.com
Interviews for Top Jobs at Jet2.com
- Cabin Crew (29)
- Passenger Service Agent (25)
- Airport Customer Helper (11)
- Customer Helper (5)
- PSA (3)
- Customer Service Representative (3)
- Airport Representative (3)
- Customer Service Advisor (3)
- Customer Service Agent (3)
- Resort Customer Helper (3)
- Resort Representative (2)
- Baggage Agent (2)
- H R Administrator (2)
- Travel Advisor (2)
- Contact Centre Advisor (2)
- Ramp Agent (2)
- Route Revenue Analyst (2)
- Customer Service (2)
- Resort Helper (2)
- Airport Assistance (1)
- Customer Agent (1)
- IT Program (1)
- First Officer (1)
- Business Analyst (1)
- Quality Coach (1)
- Contact Center Advisor (1)
- Marketing Position (1)
- Customer/Airport Service Agent (1)
- Resourcer (1)
- Sales (1)
Featured Interview

Anonymous Employee
I interviewed at Jet2.com
A very exciting interview, first we had a group assessment in which we had to discuss different scenarios, following this, we had a personal interview we 3 members of the team in which we had to prepare a case study and answer some personality-based questions.
- What are the biggest competitors in our industry?

Anonymous Employee
I interviewed at Jet2.com
Morning consisted of 2 group team building activities, such as how to sell a unique product onboard and building a tower from limited supplies. Then individual interview, only if successful from morning.
- Experience of delivering exceptional customer service

Anonymous Employee
I applied online. I interviewed at Jet2.com
Nice easy process, video interview with about 5 questions. Timer for answering is not much. So preparation is essential Once successful a verification call is set up for proof of documentation and discussion with jet2 agent on video call.
- Why do you want to work for company?

Anonymous Employee
I interviewed at Jet2.com
Good process from the start. Application process and updates good. Application and interview day fun and interactive and kept you at ease. Good updates in the run up to 4 week training
- Have you got Customer service experience

Anonymous Employee
I applied online. I interviewed at Jet2.com in Jun 2022
Entrevista en 3 fases. 1. Candidatura en línea. Me metí en la página web de Jet2 y apliqué para el puesto de agente de pasaje en el aeropuerto de Palma de Mallorca. Les envié mi currículum y contesté una serie de preguntas. Al cabo de 4 días me enviaron un correo diciéndome que había sido preseleccionado y me dieron un link para concertar una entrevista telefónica el día y hora en que a mí me viniera bien. 2. Entrevista por teléfono. Primero me explican con detalle la oferta de trabajo y después procedemos a las preguntas de entrevista como tal. Después me resuelve las dudas que tengo y me dice que paso a la siguiente fase. Concertamos una entrevista personal en el aeropuerto de Palma para el día siguiente. 3. Entrevista personal. Primero me explica la condiciones del puesto y después pasamos a las preguntas de entrevista. Escribe todo lo que le contesto. Al acabar me dice que me ha ido bien y me resuelve las preguntas que le hago. (un viernes) Al cabo de 3 días (el lunes) me llaman diciéndome que estoy dentro y me dicen los días en que será el curso de formación y cuando comenzaré a trabajar. Llegados a este punto me envían 2 e-mails. El primero es de la compañía diciéndome que les tengo que enviar: vida laboral, número de la seguridad social, antecedentes penales, certificado de cuenta bancaria, fotocopia del pasaporte y fotocopia del DNI/NIE. El otro e-mail es de Procius y tengo que justificar mi vida de los últimos 5 años aportando referencias y documentos. Ofrecen contrato de jifo discontunio a 20 horas semanales por un sueldo bruto mensual de 680€.
- ¿Por qué quieres trabajar en Jet2? ¿En qué consiste el trabajo de un agente de pasaje? ¿Qué cualidades ha de tener un agente de pasaje? ¿Qué tipo de problemas crees que tendrías en tu día a día y cómo los resolverías? ¿Qué harías si un vuelo se retrasa al día siguiente? ¿Qué les dirías a los pasajeros? ¿Qué les ofrecerías?

Anonymous Interview Candidate
I applied online. The process took 4 days. I interviewed at Jet2.com in Jun 2022
Quick and easy compatible it was a digital face time interview but was straight forward 👌 and good to use ............ made me feel at ease nice and straight forward 😌
- Why do you want to work for jet2

Anonymous Interview Candidate
I interviewed at Jet2.com
First I had to complete online English language level tests, which was not hard for me, then they reviewed that and I had an automatic online video interview where I had to answer questions and record myself
- My experience and skills, knowledge of languages,

Anonymous Employee in Palma de Mallorca
I interviewed at Jet2.com (Palma de Mallorca)
make sure youre confident and chatty with everyone, voice your opinions and show you can take charge in a group. if you notice someone else is very quiet, encourage them to speak, ask for their opinion in group tasks as the assessors will like that
- what a normal day as cabin crew would be like

Anonymous Employee in Stansted, England
I applied online. The process took 3 days. I interviewed at Jet2.com (Stansted, England) in May 2022
Primero Test online, luego entrevista telefónica con HR muy amables todo en inglés y entrevista personal con el jefe de escala de Jet2 en Tfs en inglés también Descripción del puesto y condiciones laborales en español
- Preguntas tipo , por qué quieres trabajar para Jet2? Qué es para ti un buen servicio al cliente ? Experiencias de un buen servicio , cuéntame una experiencia de trabajo en equipo

Anonymous Interview Candidate in Santa Cruz de Tenerife
I interviewed at Jet2.com (Santa Cruz de Tenerife)
Straightforward online application where you had to upload a CV and answer about 5 customer service related multiple choice questions. If successful you then go on to a video interview with pre-recorded questions.
- About the importance of personal appearance/presentation.
Jet2.com Interviews FAQs
Glassdoor users rated their interview experience at Jet2.com as 64.0% positive with a difficulty rating score of 2.64 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Airport Customer Helper and Customer Helper rated their interviews as the hardest, whereas interviews for Passenger Service Agent and Cabin Crew roles were rated as the easiest.
The hiring process at Jet2.com takes an average of 31 days when considering 209 user submitted interviews across all job titles. Candidates applying for Travel Advisor had the quickest hiring process (on average 10 days), whereas Cabin Crew roles had the slowest hiring process (on average 49 days).
Common stages of the interview process at Jet2.com according to 209 Glassdoor interviews include:
Phone Interview: 19.17%
One-on-One Interview: 17.25%
Presentation: 15.97%
Group Panel Interview: 13.10%
Drugs Test: 8.95%
Background Check: 8.95%
IQ Intelligence Test: 6.39%
Skills Test: 5.43%
Personality Test: 3.19%
Other: 1.60%
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