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      KFC

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      Customer Service Team Member Interview

      17 Jun 2014
      Anonymous employee
      Mascot

      Other Customer Service Team Member interview reviews for KFC

      Customer Service Team Member Interview

      3 Sept 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at KFC

      Interview

      Online interview and over the phone. Asked about my availability and why KFC should hire me. Conversation went for about 7 minutes. Very easy process and was immediately recruited for the job.

      Interview questions [1]

      Question 1

      Why KFC should hire me
      Answer question
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 6 days. I interviewed at KFC (Mascot) in Jun 2014

      Interview

      Applied online (for part-time) and the process took 6 days. Interviewed in June 2014. They were desperate for staff, and the Interview was very casual since they were interviewing other people. Interview was 12 minutes long. Very few behavioural questions. Treat it somewhat like a discussion between 2 people, rather than "interviewer asks questions, I answer, repeat". On another note, this store's policy was to be a "community asset" that helps students and youths get the necessary experience to move onto better jobs. For that reason, the manager himself said he didn't want to keep any staff (other than skilled staff who legitimately want manager positions) for more than 1-2 years. If you're applying for part-time (especially while in school) and get asked "do you see yourself working with us in 5 years", there's nothing wrong with saying "No. By that time, I plan to use this invaluable experience and move on to a better career". In-fact, that may be the answer they want to hear. For the same reason, consider replying "disagree" to questions in their online/written application such as: "Are you interested in a manager position?" If hired: you come into the store on your own time to: 1) complete 3 paid hours computer modules for store policies, POS and register operation. 2) complete 3-5 paid hours computer modules for serving customers. 3) 5 paid hours of serving actual customers with Manager advising and assisting you. 4) repeat until you're ready to start. Could be different at your local outlet. Ask a current worker for details, although the Manager should explain the process in detail in your interview.

      Interview questions [1]

      Question 1

      Difficult: What's the minimum and maximum range of hours you would accept? - I was applying for part-time, and at the store I went to, their policy is to hire part-timers for 5 hours a week, then bump them up to 10 hours, then go from there; so this question was a trap from the beginning. Your best bet is to speak to someone working at the store before you apply and ask them what kind of hours new part-timers/casuals will start on. Unexpected: What is your favourite colour? (and the follow-up question of "Why?")
      1 Answer

      Customer Service Team Member Interview

      27 Mar 2024
      Anonymous employee
      Sans Souci
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1+ week. I interviewed at KFC (Sans Souci) in Mar 2024

      Interview

      I felt welcomed and the interview went so well. The manager asked me few questions about my previous employment and some questions about my skills. I left the store feeling positive.

      Interview questions [1]

      Question 1

      Tell me something about your past work experience like what were your job roles and how well did you handle those.
      Answer question

      Customer Service Team Member Interview

      26 Oct 2023
      Anonymous employee
      Perth, Western Australia
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at KFC (Perth, Western Australia)

      Interview

      Short interview asking more about the interviewee, hobbies, how they respond to situations, previous experience, whether they are involved in team sports or leadership building activities. Asks for availability, transport to and from work, preferred position.

      Interview questions [1]

      Question 1

      You are faced with an upset customer, how do you manage the situation?
      Answer question