This is a phone interview, around 15 minutes long, to validate my interest and availability for different shifts, questions are quite easy, about my previous experience in call center, customer service attitudes, basic knowledge about finances and things like that.
Interview questions [1]
Question 1
Experience in call-center, KPIs, how do I handle stressful situations, and difficult clients.
I applied online. The process took 1 day. I interviewed at Manulife (Cebu City) in Sept 2025
Interview
The interview process was very straightforward and professional. Questions were clear and easy to understand, with no unnecessary pressure. The interviewer was polite, respectful, and focused on relevant topics, making the overall experience smooth and comfortable.
I applied through an employee referral. The process took 3 weeks. I interviewed at Manulife (Halifax, NS) in Sept 2024
Interview
Initial phone interview with an HR manager. Simple behavioural questions.
Then, an in-person interview with a manager where he asks in-depth about your skills and experience. Overall, it was easy and welcoming.