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Marks & Spencer Cafe Assistant Interview Questions

Updated 28 Jun 2018
14 Interview Reviews

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Cafe Assistant Interview

Anonymous Interview Candidate in Leeds, England
No Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 5 days. I interviewed at Marks & Spencer (Leeds, England) in January 2017.

Interview

Quick process applying online and completing the questionnaires (fairly easy), then emailed to book an interview slot. Went for an assessment and had to answer basis food knowledge questions, did an exercise on step-by-step instructions of making food and individual interview. Passed interview but was told that there are no vacancies and will keep my application on file for 6 months (although I think this means they hired someone else)

Interview Questions

Other Interview Reviews for Marks & Spencer

  1.  

    Cafe Assistant Interview

    Anonymous Employee in Guildford, England
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Marks & Spencer (Guildford, England) in August 2016.

    Interview

    After checking in at the customer assistance desk your interviewer greets you and takes you for a 1:1 interview. My particular interview took place in a small supply cupboard because there was 'no other rooms available at the moment,' You then complete a simple role play where you need to suggest alternatives to sold out products for a customer. You're given all the information in some paper hand outs. If you successfully pass the role play you're then taken for a 1:1 interview where they ask about experience etc.

    Interview Questions


  2. Helpful (1)  

    Cafe Assistant Interview

    Anonymous Interview Candidate
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Marks & Spencer in May 2017.

    Interview

    Fairly straightforward interview, asked about previous experience, and what the roll entailed.
    However, my overall experience is extremely negative. After applying for a FULL TIME, over 30 hour contract and being told I got the job as well as signing a contract I received a phone call 3 weeks later being told I can only be offered 19 hours (part time) a week due to my relevant experience. In my eyes this is false advertisement of a job and extremely misleading considering I was told I got the job. After my interview I quit my current job, now leaving me unemployed.
    On top of this they wanted me to work Saturday and Sunday 10-5 every week. I believe I have been treated so badly as I am 18 years old and think they can mess me about.
    If I were you I wouldn't waste your valuable time applying as they'll only mess you about.

    Interview Questions

    • When is a time you have shown innovation, inspiration, integrity and in touch- in terms of the work place   Answer Question
  3.  

    Cafe Assistant Interview

    Anonymous Employee in Edinburgh, Scotland
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Marks & Spencer (Edinburgh, Scotland).

    Interview

    Applied online. Had to complete loads of online scenario tests and personality tests. Went to the store and got asked basic questions about my experience, team work examples and why I would be good for the role. You must be flexible.

    Interview Questions


  4.  

    Cafe Assistant Interview

    Anonymous Employee in Winchester, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Marks & Spencer (Winchester, England) in January 2013.

    Interview

    Online questionnaire, then standard one-on-one interview face to face.

    I had to answer a series of questions mostly revolving around what I would do in X situation with customers I'd likely be dealing with.

    What were my skills, strengths etc.

    Interview Questions

    • What would you do in X situation with this customer query?   1 Answer

  5.  

    Cafe Assistant Interview

    Anonymous Interview Candidate in Newcastle upon Tyne, England
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Marks & Spencer (Newcastle upon Tyne, England) in September 2014.

    Interview

    I filled an online application, most of which was how do you make an espresso etc. If you don't drink coffee it would have been a hard few questions, one's I didn't know I looked on line for. I found the questions were very much repeated and a bit tedious to be honest. Most of them were more about how sub- servant you are and not a free thinker. Several of them asked do you not seek praise from others, low to high you had to score. It took around 45 minutes on line. The next day you had an email to say you could book an appointment. I had an interview at Remploy in Newcastle, I was nervous and I misunderstood the question been asked of me. I was took in a room to do role play, because I misunderstood the question the interview was terminated there and then. I though that a bit harsh especially as I swotted up on their ten minutes, leaflets. I feel if I was given another go I would be a hard worker, pleasant staff member.

    Interview Questions

    • Keep asking me if I often expect praise from others. Also do I always put myself first in situations, this all sounded if I was selfish in having to say low to high to agree. I always put my children before myself but these questions were just de meaning.   1 Answer

  6.  

    Cafe Assistant Interview

    Anonymous Interview Candidate
    Declined Offer

    Interview

    Was asked lots of questions about why I thought I would be good for the role, filled out a 25 question test on food safety concepts (multiple choice) and then scored based on what I got. I got 18/25 and told I had passed, so not sure what the minimum pass rate was.

    Interview Questions

    • What would one of the downsides be to working at this store?   Answer Question

    Reasons for Declining

    Was offered a different role instead in the store even though I had been offered the one I came in for. Decided there was a better role in the store for me than the one I came in for.


  7. Helpful (1)  

    Cafe Assistant Interview

    Anonymous Interview Candidate in Bromley, England
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 2 days. I interviewed at Marks & Spencer (Bromley, England) in July 2015.

    Interview

    Went through an intensive online application process and was offered an interview immediately for the next day. This gave me little time to prepare. Upon arrival of the store you have to check in and are taken to wait for the interviewee. The interviewer asked if i had done something similar before and if I knew what to expect, I said i had heard there was a role play involved and some questions to see if i was suitable for the role. Without asking any questions we jumped straight into the role play. I was given five minutes to learn four pages of products and know if they where in-stock and the names of what they are, a long with two more pages of materials that where suggesting local stores in the area and drinks to compliment the role play. All in all, the application process is quick and upfront about whether you got the job or not, however, the role play was unrelated to the tasks I would be doing and very memory intensive, i left feeling I had been set-up to fail.

    Interview Questions

  8.  

    Cafe Assistant Interview

    Anonymous Employee in Guildford, England
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Marks & Spencer (Guildford, England) in October 2015.

    Interview

    Very brief. Had to answer a few questions and conduct a role play which wasn't as daunting as it sounded. Just quite pointless. Was offered a job there and then, they were very desperate for staff

    Interview Questions

    • Name a time you were in a difficult situation how did you over come this   1 Answer
    • Think of a time you were in a pressured situation. How did you handle this ?   Answer Question

  9.  

    Cafe Assistant Interview

    Anonymous Employee in Newcastle upon Tyne, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Marks & Spencer (Newcastle upon Tyne, England) in October 2012.

    Interview

    Well I had a phone interview in which I was successful and got told to come in for an assessment day. In which there was a role play exercise involving me being a sales advisor and a customer coming in and saying they needed food quickly for a party that night what would I recommended. There were cards lay out on the desk and I had to choose the relevant ones which were quick and required the least prep time.

    Interview Questions

    • Why do I want to work there   1 Answer

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