Marks & Spencer Christmas Salesfloor Customer Assistant Interview Questions

Updated Oct 23, 2014

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Anonymous Interview Candidate in Tamworth, England

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I applied online. The process took 2 days. I interviewed at Marks & Spencer (Tamworth, England)


I applied online and was immediately offered an interview slot for the following morning. At the interview I was led into a room and asked some basic questions about my current job, my availability and my education. I was then given 7 sheets of paper and some blank paper to make notes. The paper contained information such as which products were in stock, the phone numbers of local stores and current promotions. I was left alone for about 10 mins and then the role play began. In the role play I had to deal with a customer looking for a a tankini for her daughter but the particular one she wanted wasn't in stock I managed to offer her an alternative but then she asked if there was anyway she could skip the queue cos she was in a rush. I didn't think this would be possible because it would be unfair on other customers however I should have allowed to skip the queue.

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