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Marks & Spencer Customer Assistant Interview Questions

Interviews at Marks & Spencer

381 Interview Reviews

Experience

Experience
81%
11%
8%

Getting an Interview

Getting an Interview
95%
2%
1%
1
1
0

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy

Helpful (71)  

Customer Assistant Interview

Anonymous Employee in Saint Helens, OR (US)
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 3 weeks. I interviewed at Marks & Spencer (Saint Helens, OR (US)) in November 2014.

Interview

Appied on line was told straight away I was succesful was given an interview for mon 3/11/2014 I was told straight away I had passed the assessment they took my bank details ect recived a call this morning 05/11/2014 saying I had got the job

Other Interview Reviews for Marks & Spencer

  1.  

    Customer Assistant Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Interview

    had to answer competency based questions as well as carry out a role play of how I would deal with an angry customer. Interview was straight forward and last about 20 minutes

    Interview Questions


  2.  

    Customer Assistant Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Marks & Spencer.

    Interview

    Few questions asked, e.g. about commute and questions about M&S core values then role play afterwards. Interviewer acts as customer. Interviewee acts as assistant and tailors approach to customer's need. Overall straight forward interview process

    Interview Questions

  3.  

    Customer Assistant Interview

    Anonymous Employee in Plymouth, England
    Accepted Offer
    Positive Experience

    Application

    I applied online. The process took a week. I interviewed at Marks & Spencer (Plymouth, England).

    Interview

    15min Scenario with a general customer problem, and you get a factsheet to help you during the interview and some time to 5mins prepare,
    10min Talk with line manager
    Hiring was done on the day

    Interview Questions

    • As long as you pass the scenario you pretty much have the job, I was asked when I was availabe straight away.   Answer Question

  4.  

    Customer Assistant Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Marks & Spencer.

    Interview

    Completed online questionnaire whereafter they emailed to confirm that I was eligible for an interview. Was then invited to interview, fairly open in terms of providing various times for the interview.
    Interview lasted approx 20-45 minutes. Successful.

    Interview Questions

    • what draws you to working here? for this specific title   Answer Question

  5.  

    Customer Assistant Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Marks & Spencer.

    Interview

    welcoming and informative.
    Was a one on one interview which means that it wasn't very stressful
    it was my first interview so I was quite nervous, however the individual interviewing me was patient.

    Interview Questions

    • describe your pros and cons   1 Answer

  6.  

    Customer Assistant Interview

    Anonymous Employee in Glassford, Scotland
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Marks & Spencer (Glassford, Scotland).

    Interview

    Simple interview completed online multiple choice test was then inited for an interview sat down with interviewer and asked multiple questions mainly about myself and why marks and spencer , would recommend to be yourself and research into the company and role

    Interview Questions

    • Tell me about a time when you worked in a team   2 Answers

  7.  

    Customer Assistant Interview

    Anonymous Employee in Reading, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Marks & Spencer (Reading, England).

    Interview

    Role playing. One of the staff will pretend to be a customer that needs assistance. At that it was about a lady wanted to buy a gift for her father and I showed different range of shirts, etc

    Interview Questions

  8.  

    Customer Assistant Interview

    Anonymous Employee in London, England
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Marks & Spencer (London, England) in February 2020.

    Interview

    Online assessment followed by an interview which consisted of a role play/you're given a scenario and have to show them how you would react. They give you a card, leave the room and you're given 10 minutes to prepare.

    Interview Questions

    • Quite informal, aside from the roleplay.   1 Answer

  9.  

    Customer Assistant Interview

    Anonymous Employee in London, England
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at Marks & Spencer (London, England) in February 2020.

    Interview

    Started with a role play, had to 'sell' a product to a 'customer'. You were given an information sheet and 10 minutes to prepare. This was followed by a one on one interview.

    Interview Questions


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