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Marks & Spencer Customer Service Assistant Interview Questions

Updated 19 Nov 2017
48 Interview Reviews

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Customer Service Assistant Interview

Anonymous Employee in New York, NY (US)
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 1+ week. I interviewed at Marks & Spencer (New York, NY (US)) in October 2012.

Interview

Interview involved questions about my background education and customer service experience. I was then asked to do a role play exercise where I was the shop assistant and the interviewer was the customer. Bit embarrassing but not too difficult.

Interview Questions

Other Interview Reviews for Marks & Spencer

  1.  

    Customer Service Assistant Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview

    Interview

    Was 15 minutes late so I was already nervous and stressed out. Did the role play and it was absolutely horrendous! I had no Idea what I was doing and was put on the spot and kept waffling on. Basically I didn't get the job .


  2.  

    Customer Service Assistant Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took 4 days. I interviewed at Marks & Spencer.

    Interview

    I Had an interview with two managers and was told to role play a situation where I had to up sell to a customer who was zebra blouse. Also i had to explain a time when I was put under pressure and how I overcame it.

    Interview Questions


  3. Helpful (2)  

    Customer Service Assistant Interview

    Anonymous Employee in Newcastle upon Tyne, England
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at Marks & Spencer (Newcastle upon Tyne, England) in November 2017.

    Interview

    10 minute role play. The interviewer plays a customer looking for a jacket. In my scenario the jacket was in stock so it was mainly about the way you speak to the customer, trying to be as helpful as possible and talk about the current promotions after they have made a decided to buy the jacket or not. Information is provided about promotion etc to read before the role play starts and you can use it during too. You then get a form to fill in asking what you would have done differently. After that I was expecting some form of interview but she told me I had passed, then just asked about my availability. She said that there wern't any available positions at that time but will call me when one opens up.

    Interview Questions


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  5.  

    Customer Service Assistant Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 1+ week. I interviewed at Marks & Spencer.

    Interview

    I applied online for customer assistant: beauty. I was sent an email saying i have to do an assessment which was made of 25 questions and then personality questionnaire. I passed them both so they then sent an email asking me to come in store for an interview. First, i was interviewed by the manager asking me basically general questions, followed by a role play which i had to do with one of the staff pretending to be the customer and myself staff working there while the manager took down notes of how i did. I passed both the interview and the role play and was offered the job there and then.

    Interview Questions

    • 1. How you got here today?
      2. Availability/ flexibility?
      3. Pass experiences?
      3. Why you want to work for M&S?
      4. Describe in your own words what is good customer service?
      5. Describe a time received good customer service?   Answer Question

  6. Helpful (1)  

    Customer Service Assistant Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Marks & Spencer in August 2017.

    Interview

    Simple

    On line introductory process, combining personality test and situational multiple choice. Have to book an interview slot once confirmed has passed. Need to act quickly as only limited number of slots. Interview the following day which consisted of a role play and a formal interview.

    Interview Questions

    • All the questions I was asked are covered really well on this site - based around M and S 4 I's. No trick questions.   Answer Question

  7. Helpful (2)  

    Customer Service Assistant Interview

    Anonymous Interview Candidate in Cambridge, East of England, England
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Marks & Spencer (Cambridge, East of England, England) in June 2017.

    Interview

    Leading to the interview there was an online senario test that required a lot of time. I passed this and was offered an interview the following week.
    On arrival I was greeted by a member of staff who showed me where to go and was fairly friendly. The interview consisted of a role play where an item was out of stock and how you as an assistant would deal with that. After that I was told I had completed that part of the assessment and the manager would be coming to interview me further. I had to wait a while in a room for him to arrive. This interview took around 15 minutes asking many of the questions others had previously discussed.
    The previous interview came back in and told me I was successful and had passed the interview. I filled out a uniform sheet and an availability sheet and was told that they would be in contact again within the week.
    However 4 days later I received a call from the interviewer and was told that even though I was successful and they would love to have me in the store there wasn't any vacancies for me!! I would be kept on the record for 6 months if any positions did arise. Very confused as to why I was told I was successful and filled out a uniform request or why they even ran interviews when there were no jobs to be had?

    Interview Questions


  8.  

    Customer Service Assistant Interview

    Anonymous Interview Candidate in Bolton, England
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Marks & Spencer (Bolton, England) in June 2017.

    Interview

    I had an interview at 9am I got there as early as 8am went to the store keeping in mind it was raining heavily the store was closed but the stock management were having a meeting they saw me outside in the rain and just ignored me until someone was nice enough to tell me to come back later. I chilled around for a while till my interview time. I went to the desk and a lady signed me in, took me to a room and came in few minutes later with another lady. The first interview was a role play about a woman looking an out of stock shirt for her father's birthday I offered her so many things but she refused I was later able to convince her to buy another one that was online. Do not forget to ask for her details to post the item and the budget ask her loads of questions like what are you doing for your dad's birthday e.t.c


  9.  

    Customer Service Assistant Interview

    Anonymous Employee in Ashford, Kent, South East England, England
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Marks & Spencer (Ashford, Kent, South East England, England) in June 2017.

    Interview

    Have to apply online and complete a general performance test (based on situations you might encounter, what will you do? etc.) You will quickly find out whether or not you have gotten an interview (I got an email within an hour) based upon how you did in the test. In the email you are asked to book your interview appointment. In the interview there is a role play, basically you have to look at a booklet of products and sales etc for 10mins (or so) then pretend the interviewer is a customer and sell them products. You need to up sell and and introduce the offers etc, basically get the customer to buy everything. After the role play you are then asked questions based on the core principles of the business... Inspire, Innovate, Influence and Integrity.

    Interview Questions


  10.  

    Customer Service Assistant Interview

    Anonymous Interview Candidate in Northampton, England
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Marks & Spencer (Northampton, England) in April 2017.

    Interview

    Starts with assessment online if you pass that you go onto further scenarios online
    Once you get past this stage you get invited for an interview which includes role play then questions from the manager( mine had no clue, didnt even ask if there was anything i wanted to ask or anything about hours needed)

    But what they don't tell you that more often than not the job as already gone by earlier interviewers and that you cant reapply within the company for another 6 months

    Interview Questions


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