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Marks & Spencer Customer Service Representative Interview Questions

Updated 29 Sep 2017
3 Interview Reviews

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Helpful (9)  

Customer Service Representative Interview

Anonymous Employee in Dorset, VT (US)
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. I interviewed at Marks & Spencer (Dorset, VT (US)) in October 2016.

Interview

Following an online application process which took about an hour, I was offered an interview at M&S. The interview consisted of a role play where I was given a script and had to pretend to be a customer assistant. I then had an interview with one of the managers and was fortunately offered a job at the end if it.

Interview Questions

  • Name a difficult situation where you had a positive effect   Answer Question

Other Interview Reviews for Marks & Spencer

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Nottingham, England
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 days. I interviewed at Marks & Spencer (Nottingham, England) in September 2017.

    Interview

    Two part interview. A 10 minute role play (which was fully explained) followed by a 30min or so interview with one person from HR and a section Manager

    Interview Questions


  2.  

    Customer Service Representative Interview

    Anonymous Employee in Exmouth, England
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Marks & Spencer (Exmouth, England) in June 2017.

    Interview

    you have to pass loads of questions and customer focused senarios on line to pass the first hurdle of getting an interview. Limited Interview spaces mean you have to apply as early as possible. You book your interview slot on line. You then have a face to face interview in store which as well as a standard talking interview also includes role play which is focused on your customer service skills.

    Interview Questions

    • why I wanted to work for them   1 Answer

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