Marks & Spencer Interview Questions | Glassdoor.co.uk

Marks & Spencer Interview Questions

Updated 16 Jul 2018
764 Interview Reviews

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Candidate Interview Reviews

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  1.  

    Customer Assistant Interview

    Anonymous Employee in London, England
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Marks & Spencer (London, England) in June 2016.

    Interview

    -Online application
    -Interview- first part of the interview included manager asking general questions. Second part of the interview was a role-play where I was given 10 minutes to study beforehand

    Interview Questions


  2.  

    Customer Assistant Interview

    Anonymous Employee in Leeds, England
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Marks & Spencer (Leeds, England) in July 2018.

    Interview

    Had to go through online application process and then have an in store role play activity and interview. Role play involved acting out as if a customer had entered wanting a specific type of jacket which was out of stock in that store, you were given sheets of information and asked how would you deal with the situation

    Interview Questions

    • Name an example of a situation when you disagreed with someone but you still overcame that disagreement?   Answer Question
  3.  

    Sales Associate Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Interview

    Online video and then interview. The interview was very relaxed and comfortable, however apparently i wasn't empathetic enough in the role play and didn't warm up to the customer as necessary and for this reason failed the interview which i felt was a bit harsh

    Interview Questions


  4.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Marks & Spencer in June 2018.

    Interview

    Basic. Lasted an hour which included role play. After the role play was taken to the shop floor were i was with a team member sorting out the shelved. was also told to read the meal deals and what the items ment. After this it was a 1:1 with the manager asking basic questions.

    Interview Questions


  5. Helpful (1)  

    Customer Assistant Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Marks & Spencer in April 2018.

    Interview

    Applied Online, Booked an interview date based on my location.
    Interview Process was straight to the point. Question- Answer session first took place then Roleplay session was done after all in the same day. Spanned about an hour

    Interview Questions


  6.  

    Customer Assistant Interview

    Anonymous Employee in London, England
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Marks & Spencer (London, England) in June 2015.

    Interview

    Typically an interview with two members of staff. Common features include scenario based questions (role play), where one interviewer will act as an customer looking for a particular item for a particular occasion. You are provided with a sheet containing items in stock and potential replacements for out of stock products.

    Interview Questions

    • Scenario: A women looking for a gift for her husband's 50th birthday.   1 Answer

  7.  

    Customer Assistant Interview

    Anonymous Employee in Birmingham, England
    Accepted Offer
    Positive Experience
    Average Interview

    Interview

    Interview with questions such as “tell me about a time when you had to work as a part of a team”... then a role play where you need to sell something to a very demanding customer.

    Interview Questions

  8.  

    Customer Assistant Interview

    Anonymous Employee in Merry Hill, England
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Marks & Spencer (Merry Hill, England) in August 2017.

    Interview

    It was sort of chilled and they were friendly. The questions were a little bit hard as in you had to think a bit but if you go in prepared then it should be fine!

    Interview Questions


  9.  

    Customer Assistant Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Marks & Spencer.

    Interview

    5 short answer questions followed by longer answer questions about your skills and qualities such as when is a time you showed integrity. This was then followed by a roleplay scenario.
    Both of the ladies interviewing me were absolutely lovely and put me at ease.

    Interview Questions


  10.  

    Cafe Assistant Interview

    Anonymous Interview Candidate in Watford, East of England, England
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at Marks & Spencer (Watford, East of England, England) in June 2018.

    Interview

    I applied online and passed the initial stage of the online assessment after which I had to book a slot where I could come in for a more formal interview. I went in the next day and I was asked to participate in a role play, interview, and meet a member of staff, then I was told to outline my availability and that they would be in touch after a week or so.

    Interview Questions

    • Why M&S and what can you offer?   1 Answer

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