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Marks & Spencer Interview Questions

Updated 18 Oct 2017
597 Interview Reviews

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Candidate Interview Reviews

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  1.  

    Section Manager Interview

    Anonymous Employee in London, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Marks & Spencer (London, England).

    Interview

    Interview day at an office in central London. Was one of 8 candidates that day. Each asked to enter the room and a test was conducted (this role was Deli Counter so technical knowledge test here). then individual interview in front of a panel of 3 senior members of the business.

    Interview Questions

    • Experience in other retail outfits. Passion and desire seemed key traits   Answer Question

  2. Helpful (1)  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Marks & Spencer in August 2017.

    Interview

    Simple

    On line introductory process, combining personality test and situational multiple choice. Have to book an interview slot once confirmed has passed. Need to act quickly as only limited number of slots. Interview the following day which consisted of a role play and a formal interview.

    Interview Questions

    • All the questions I was asked are covered really well on this site - based around M and S 4 I's. No trick questions.   Answer Question

  3.  

    Customer Service Interview

    Anonymous Employee in Stratford, London, England
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Marks & Spencer (Stratford, London, England) in August 2017.

    Interview

    After the online process they will invite you in for an interview. In the interview there will be a role play where you will help a customer. You will be given a few pages of products and information about the imaganiry company. the interviewer will ask they are looking for a product; this will be on one of the pages (beware it maybe out of stock). after this there is another process involving a one to one interview, dont forget the 4 Is of Marks and Spencers.

    Interview Questions

    • Tell me a time you inspired someone?   1 Answer

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at Marks & Spencer in August 2017.

    Interview

    The interviewers and other staff were super friendly; the role play was based around a customer who required a butternut squash (which was out of stock) as her sister & boyfriend were coming into town. I then had a interview with a manager, which was entirely based on experiences (which didn't have to be work based). I was told I had passed the assessment

    Interview Questions


  6.  

    Customer Assistant Interview

    Anonymous Employee in Leeds, England
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied in-person. I interviewed at Marks & Spencer (Leeds, England) in August 2017.

    Interview

    Apply online, and then there is an online test which you have to pass in order to book an interview. First there is a role play task followed by interview questions.

    Interview Questions


  7.  

    Customer Assistant - Cafe Interview

    Anonymous Employee in Taunton, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Marks & Spencer (Taunton, England) in August 2017.

    Interview

    There was an online application followed by a situational judgement test, look at their values and base your answers on that.
    The interview was very slick and friendly, greeted by two HR ladies and asked some basic questions about availability and previous skills. Then the manager of the Cafe came in and asked me more competency based questions.

    Interview Questions

    • Tell me about a time when you experienced great customer service?   1 Answer

  8.  

    Bakery Worker Interview

    Anonymous Employee in Ballymena, Northern Ireland
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 5 days. I interviewed at Marks & Spencer (Ballymena, Northern Ireland) in August 2017.

    Interview

    2 hour long interview with 2 activities, the interview was quite difficult with a few complex questions but overall it was a good experience as I was offered the job

    Interview Questions


  9.  

    Warehouse Assistant Interview

    Anonymous Interview Candidate in Donaghadee, Northern Ireland
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    The process took 1+ week. I interviewed at Marks & Spencer (Donaghadee, Northern Ireland) in August 2017.

    Interview

    First was an online test the usual most agree least agree type. After that was on line questions giving multi choice answers. If you pass those you get to pick an interview slot, then came face to face interview at store this lasted 2hrs 39 mins. First was a tour of store then a first interview followed by role play then second face to face interview. I was then told I had passed the process but as position I applied for had only one position and it had been filled. So they fill the post but continue to interview, tip choose first available date and time for interview.

    Interview Questions


  10.  

    Customer Assistant Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Marks & Spencer in August 2017.

    Interview

    I applied for the role of a customer assistant role which entailed doing a role play as well as answering some questions. The role play was first and then followed by interview questions. The role play was conducted with the interviewer and was a stimulation of how a customer assistant is expected to act and what the role involves on a day to day basis.

    They score the role play in points, so make sure they add up. But some tips would be to make sure you smile and greet the customer as well as wish them a fair well even though your are doing the role play with the interviewer. Make sure you act like you would if were working there already.

    Interview Questions


  11.  

    Sales Assistant Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at Marks & Spencer in August 2017.

    Interview

    After turning up, I was told there had been a miss-hap online and that the role I thought I'd applied for, was no longer available. So did the assessment anyway and passes, but was put on 'hold' for their own mistake online. Once on 'hold', you're up against everyone else on 'hold' scrapping for the same job. The recruitment process is not a simple matter of applying for a job, interviewing for it and then getting it. The whole notion of not really being sure of what you're applying for and then being left on 'hold' until you find something suitable, is really inefficient and totally wasted my time.
    The whole process is an absolute shambles, so went and got a job at Waitrose instead.

    Interview Questions


See What Marks & Spencer Employees Are Saying

Experience

StarStarStarStarStar   Former Customer Service in Kingston upon Thames, England

Pros: “employee discount good hours suitable for students”“employee discount good hours suitable for students” – Full Review

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