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      MetLife

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      Senior Customer Service Representative Interview

      15 Aug 2019
      Anonymous employee
      Warwick, RI
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through a recruiter. The process took 1 day. I interviewed at MetLife (Warwick, RI) in Aug 2019

      Interview

      My interview was pleasant and positive experience which included behavioral questions which I prepared for. I highly recommend the company. I haven’t started working yet but I’m very sure it will be a great career opportunity.

      Interview questions [1]

      Question 1

      The standard STAR format behavioral questions were used coupled with pleasant conversation. If you take the time to complete your due diligence on the company and the product line you will be responsible for supporting will boost your confidence and make your interview process go smoothly.
      Answer question
      1

      Other Senior Customer Service Representative interview reviews for MetLife

      Senior Customer Service Representative Interview

      10 Oct 2018
      Anonymous employee
      Tulsa, OK
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 days. I interviewed at MetLife (Tulsa, OK)

      Interview

      Applied online through the MetLife website, got an email about an hour later to schedule a phone interview. Completed the phone interview about two hours after that, and then completed the online assessment which is time consuming. After that I was emailed with a one on one interview date that was three days later. My interview lasted about 30 minutes and was offered a position over the phone the next morning!

      Interview questions [1]

      Question 1

      Why did you apply to MetLife?
      1 Answer

      Senior Customer Service Representative Interview

      2 Sept 2017
      Anonymous interview candidate
      Charlotte, NC
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at MetLife (Charlotte, NC) in Aug 2017

      Interview

      This was the longest interview process I've ever went through. First was a phone interview, then you had to pass a long assessment (took over an hour and a half), then once you pass you speak to the manager on the phone, THEN you meet with another manager in person. This process was a waste of time because I ended up receiving no offer at the end. I feel that you shouldn't take a person through that long of a process if you have no intentions of hiring them.

      Interview questions [1]

      Question 1

      Tell me about a time you dealt with a difficult customer and how did you handle it?
      Answer question

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