I applied online. The process took 2 weeks. I interviewed at NEXT (Corby, Northamptonshire, East Midlands, England) in Sept 2015
Interview
Application onlin, easy, judgmental test and video exercises, interview in group with presentation and case studies as well as dressing a mannequin and then 1 to 1 with the manager.
Really Short and easy. only asked 4 questions and quick to provide feedback. Based on previous customer service experience and dealing with difficult customers. Experience working in retail and customer service
I applied online. The process took 3 weeks. I interviewed at NEXT (Havant, England) in Apr 2026
Interview
very slow process, it took over 3 weeks for a response and I had to eventually contact them myself which led to me being ignored. The lady was really nice in my first stage of my interview but I have heard rumours that the company is not great to work for.
Typical customer service questions. Explain a time you helped someone, working as a team, working independently, tell me a little bit about yourself. What are kpis. What is good customer service