Interviewed with head of CS in London and one of the team managers. The interview was conducted late, with no acknowledgement or apology for the 30 minute delay. The structure of the interview process was very much to test knowledge on the business, with such questions as 'tell me how a trade clears' and 'explain what the Client Service team does' rather than competency or skills based questions. The interviewers didn't seem to have much interest in my CV or my previous experience and I wondered why I was there, It was difficult to build a rapport with the interviewers and I got the impression I was wasting their time as well as my own. All in all, it was quite a bizarre experience.
A point to note if applying via an agency, Newedge apply an agency retention programme, where if an agency represents you at the firm, even if they can't secure an interview, they own you as a candidate for up to 6 months. If a second agency inadvertently forwards your CV and secures an interview and a job, the original agency will be paid out.