Paddle Account Manager Interview Questions

Application

I applied online. The process took 6 weeks. I interviewed at Paddle (London, England) in January 2019.

Interview

Overall, a very slick and informative interview process! I felt like the process was well-communicated throughout and I knew what was expected of me at each stage.

Application: I applied to Paddle directly via the Careers section on the website.

Phone Interview (1st round, 30-45 mins):
> I had a call with a member of the Talent team to talk through my understanding of Paddle, the role and dig into my previous experience
> The interviewer took time and care to explain the company and role, and it felt like much more of a discussion to broaden my understanding of Paddle and the industry which I found very useful in deciding whether this was the right opportunity for me!

In-Person Interview (2nd round, 60 mins):
> Next, I had a F2F interview with the Head of Customer Success and an Account Manager within the team
> I had been given time in advance to prepare a presentation on myself and why I thought I was a good fit for the role (15 mins)
> This was followed up by Q&A on my presentation (20 mins)
> The rest of the interview was made up of questions on my experience, motivations and understanding of the role (25 mins)
> I was also given the opportunity to ask my own questions on Paddle, the culture, team, role and anything else I wanted to know about the opportunity

Final Interview (3rd round, 60 mins):
> Finally, I met with the CCO and Head of Customer Success for a final round interview
> This stage involved a research / presentation exercise to test my understanding of the software e-commerce space, key players and customer business needs
> After some Q&A on the slides, there were a few more questions on my experience and how I'd handle certain situations

Following the interview, I had a follow-up call with the original Talent team member who informed me that I was being offered the position. I was over the moon as I believe Paddle will be a great place to work and a superb opportunity to be a part of a thriving, vibrant scale-up!