Paddle Customer Service Representative Interview Questions

Overall, a very slick and informative interview process! I felt like the process was well-communicated throughout and I knew what was expected of me at each stage. Application: I applied to Paddle directly via the Careers section on the website. Phone Interview (1st round, 30-45 mins): > I had a call with a member of the Talent team to talk through my understanding of Paddle, the role and dig into my previous experience > The interviewer took time and care to explain the company and role, and it felt like much more of a discussion to broaden my understanding of Paddle and the industry which I found very useful in deciding whether this was the right opportunity for me! In-Person Interview (2nd round, 60 mins): > Next, I had a F2F interview with the Head of Customer Success and an Account Manager within the team > I had been given time in advance to prepare a presentation on myself and why I thought I was a good fit for the role (15 mins) > This was followed up by Q&A on my presentation (20 mins) > The rest of the interview was made up of questions on my experience, motivations and understanding of the role (25 mins) > I was also given the opportunity to ask my own questions on Paddle, the culture, team, role and anything else I wanted to know about the opportunity Final Interview (3rd round, 60 mins): > Finally, I met with the CCO and Head of Customer Success for a final round interview > This stage involved a research / presentation exercise to test my understanding of the software e-commerce space, key players and customer business needs > After some Q&A on the slides, there were a few more questions on my experience and how I'd handle certain situations Following the interview, I had a follow-up call with the original Talent team member who informed me that I was being offered the position. I was over the moon as I believe Paddle will be a great place to work and a superb opportunity to be a part of a thriving, vibrant scale-up!

The internal recruiter got in touch with me via Linkedin. We spoke on the phone and he described a new role at Paddle. I requested for the interview process to be changed so I could understand more about the new role from the hiring manager. This was granted and after speaking with her, we had two rounds of presentations to go through. The Paddle team went over my expectations to help me see if this position was right for me and were very accommodating during all of my contact with them.

The whole recruitment process can be described in 2 words: fast and efficient. Got an e-mail from recruiter the same day I applied, quickly scheduled a phone interview. Few days after was already heading to the interview with hiring managers. Of course they were asking lots of competency based questions (so make sure you have some examples ready), but they were also asking many questions about my interests and my opinion about some business processes or how I could improve things. They were very openly talking about their plans and about the strong and weak sides of the company and in general they managed to create the feeling that my voice matters. I never really felt like I was in an interview, I felt like i was in a meeting with my colleagues. Got an offer the next day and immediately accepted it. Short summary: applied on Monday and the next Tuesday was already opening my welcome kit))