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      Health & Benefits Account Manager Interview

      23 Apr 2013
      Anonymous interview candidate
      San Diego, CA
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at Paychex (San Diego, CA) in Aug 2012

      Interview

      Completed a profile online: resume/cover letter etc. I call them a few times to express interest. I had a series of phone interviews. They were great, I was able to truly address my ability to fulfill the position. One interview was a prep interview for the in-person interview which was a panel interview. The phone interviews were clearly to assure them that I know my work and have the skill set. The in person (panel) interview was a bit unorganized, but that was ok. I was just confused for a few seconds. The panel interview was a mock renewal health and benefits presentation to an existing employer, and the presentation had to include the topic of health care reform. Then a few questions about Paychex, why Paychex? Why me?

      Interview questions [1]

      Question 1

      It was clear to me that the managers had less skill than I, and I didn't know what to say. I kinda offended them with strategies they didn't know. Their mind set is sell, sell, sell. Mine is sell smart. The difficulty was the friction. I actually just gave them a hint of a strategy, but I regret it now. There are easier examples for discussing such complex topics and I wish I had taken the easy approach. I just thought it would be wise to discuss the root of why such knowledge is important.
      1 Answer

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