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      Penguin Random House

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      Customer Service Representative Interview

      23 Jul 2019
      Anonymous interview candidate
      Westminster, MD
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Penguin Random House (Westminster, MD) in Jun 2019

      Interview

      Interview Process was drawn out and long. Applied online, was contacted 2 weeks later to do a skills assessment. 2 weeks after the skills assessment was offered an interview. The interview was standard spoke with an hr rep about benefits first and then spoke with the customer service managers. Beware the redhead she’s a snake. Called to follow up for a month and was constantly told i was still being considered for a position. A month later i got a rejection letter. Overall waste of time, don’t wait a month to tell people you don’t want them.

      Interview questions [1]

      Question 1

      Name a time when you went about and beyond for a customer?
      Answer question

      Other Customer Service Representative interview reviews for Penguin Random House

      Customer Service Representative Interview

      6 Mar 2019
      Anonymous interview candidate
      No offer
      Negative experience

      Application

      I interviewed at Penguin Random House

      Interview

      I quickly got called to an interview. My first meeting was with Human Resources. Asked very general questions. Seemed very friendly and professional. Next HR escorted me to a meeting room with two of the managers I’d potentially be working with. Look out for the redhead. She sets the tone for the entire interview. Mean Girls vibe for sure.

      Interview questions [3]

      Question 1

      Why do you see yourself working for this company?
      Answer question

      Question 2

      Describe a difficult situation you’ve dealt with and how you handled it.
      Answer question

      Question 3

      What is your worst quality?
      Answer question
      1

      Customer Service Representative Interview

      28 Oct 2018
      Anonymous interview candidate
      Westminster, MD
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Penguin Random House (Westminster, MD) in Oct 2018

      Interview

      Had the interview after being recommended by another department. I had interviewed with the DMS department a month prior. I was told it was a great recommendation. I thought the interview went well. They were all very kind. I heard under 2 weeks later by email that I was not fit for the job that I have 7 years experience in.

      Interview questions [1]

      Question 1

      What would you say is your greatest weakness?
      Answer question