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      Progressive Insurance

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      Call Center Representative Interview

      22 Sept 2014
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at Progressive Insurance in Aug 2014

      Interview

      The interview process was pretty lengthy. You apply, and then you get an email to take an assessment test. They give you two hours for it and I finished it in about an hour and fifteen minutes. I received an email soon after that I passed the assessment. I was then set up for a phone interview. After the phone interview I was offered an on site interview directly after. I interviewed the Thursday before a holiday weekend, so my response back from the recruiter was delayed. The recruiter told me they try to get back to people a week after the on site interview, but mine took two.

      Interview questions [1]

      Question 1

      All of the interview questions seemed to be STAR questions. I googled examples of STAR questions to prepare.
      Answer question

      Other Call Center Representative interview reviews for Progressive Insurance

      Call Center Representative Interview

      10 Nov 2025
      Anonymous interview candidate
      Lehigh Acres, FL
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1 day. I interviewed at Progressive Insurance (Lehigh Acres, FL) in Oct 2025

      Interview

      Provided videos of me answering the questions with a time limit of 120 seconds (from what I remember) and allowed 2nd chances for each question that was asked in the videos.

      Interview questions [1]

      Question 1

      Tell me about a time you had to deal with a difficult costumer.
      Answer question

      Call Center Representative Interview

      24 Aug 2025
      Anonymous employee
      Mayfield, OH
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. I interviewed at Progressive Insurance (Mayfield, OH) in Aug 2025

      Interview

      1st is personality assessment 2nd is video interview They ask you questions that are to be answered in STAR format 3rd is virtual interview Same as video interview, but you are talking to a real person

      Interview questions [1]

      Question 1

      Questions in STAR format S - Situation T- Task A - Action R - Result
      1 Answer

      Call Center Representative Interview

      2 Jun 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Progressive Insurance

      Interview

      Application, Assessment, Virtual Interview, Phone Interview very simple and straightforward. The whole process to about 2-3 weeks to get hired. Make sure you update your resume and can answer questions.

      Interview questions [1]

      Question 1

      How do you handle conflict?
      Answer question
      1

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