Queen Mary, University of London IT Help Desk Analyst Interview Questions | Glassdoor.co.uk

Queen Mary, University of London IT Help Desk Analyst Interview Questions

Interviews at Queen Mary, University of London

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IT Help Desk Analyst Interview

Anonymous Interview Candidate in Mile End, England
No Offer
Negative Experience
Average Interview

Application

I applied online. The process took a week. I interviewed at Queen Mary, University of London (Mile End, England) in September 2019.

Interview

First written short text about general troubleshooting,excel, ideal ticket answer given a scenario. Then move to a panel interview with 3 individuals who asks you 3 sets of questions each about customer service expectations,troubleshooting and IT helpdesk role understanding.

Interview Questions

  • Q.1 ) most difficult troubleshooting you would have to do, how to check a customer's ticket about website being down and inaccessible. What is your favourite programming language, what is your knowledge on sql server Database etc?   Answer Question
  • Q.2 ) Given a scenario, where a customer walks to the front desk , answer the phone call and your line manager asks you to do a certain task, how would you deal with it?   Answer Question
  • Q.3 ) If you had information on a certain procedures or task, how would you share it with colleagues and team members?   Answer Question
  • Q.4 ) how to clear cache in Internet Explorer? Multiple answers tick question?   Answer Question
  • Q.5 ) what do you type before starting a formula in Excel? Multiple answers tick question?   Answer Question
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