I applied in late summer 2013. After about a week I received a call from a training manager who scheduled a face to face interview with me. I went to the division office in Mission, KS where I was asked to take a math test. after the test I watched a very old video explaining the company. Then upon completion I waited about 15 min and was called for my interview. The training manager and I went into a small room that seamed like an office. He made it very clear that all of the applicants were asked the same questions. Mostly basic customer service and ethics questions. He then explained that the training process was very regirous and he gave me a free drink coupon and sent me home. Three weeks later I recived a call for orientation! Im a relief assistant manager now, and LOVE it!!