Reynolds and Reynolds Customer Service Representative Interview Questions | Glassdoor.co.uk

Reynolds and Reynolds Customer Service Representative Interview Questions

Updated 16 Aug 2018
20 Interview Reviews

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Customer Service Representative Interview

Anonymous Employee in Dayton, OH (US)
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. I interviewed at Reynolds and Reynolds (Dayton, OH (US)) in June 2017.

Interview

I took a test and then sat down with a recruiter who was very kind. I then was scheduled to come into the facility again to speak with the department later that day.

Interview Questions

  • What do you know about our company?   1 Answer

Other Interview Reviews for Reynolds and Reynolds

  1. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Draper, UT (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 3 weeks. I interviewed at Reynolds and Reynolds (Draper, UT (US)) in November 2016.

    Interview

    Apply online, the company will then ask you to take a standard test covering English, grammar, math, patterns, etc., if you pass the test then you have an interview. After the first interview if they would like to continue the process they'll ask you to either take the test a second time in the office or on skype so they can proctor the exam and then as long as you pass they set up an interview in office. After your interview they will either do a drug test right then or have you come back after they make a final decision and then set a start date.

    Interview Questions

    • What type of experience do you have in customer service?   Answer Question

  2. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Kettering, OH (US)
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Reynolds and Reynolds (Kettering, OH (US)) in November 2016.

    Interview

    The interview process doesn't even begin until you complete a battery of standardized tests. I received an email with an interview date and links to complete assessments PRIOR to the in-person testing. When I arrived, I sat for about an hour and a half taking standardized tests which were mostly mathematical based questions and/or deciphering/decoding (such as find the pattern in AAAAAAABANFHDJFL). I was told after the test they would contact me but when they didn't give me an interview right after the testing (after emphasizing to dress professionally and be prepared) I understood I had not been selected to the actual interview. My test scores must have been awful. Study like you are taking the SATs before you show up to that room with computers and separators.

  3. Helpful (7)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience

    Interview

    First I was emailed by a representative who said that my resume was impressive and that she thought I'd be a good fit for the job. I was told that I would need to take a test first and fill out an official application. I was not asked any further questions about my resume or experience.
    The text was basically all math and technology based, so of course I failed--I was a social science major in college and haven't done algebra in years. I might have been able to complete the questions with a calculator, but you weren't allowed one (it's 2016...in what scenario would one ever find themselves without a calculator?) I'm not sure how this test was supposed to be representative of the skills that I'm being asked to use for this job...
    I work in the auto industry, so I'm very familiar with their product and should have been a shoe in for the job. What a waste of good potential talent.


  4.  

    Customer Service Representative Interview

    Anonymous Employee in College Station, TX (US)
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 6 weeks. I interviewed at Reynolds and Reynolds (College Station, TX (US)) in March 2012.

    Interview

    Multiple interviews with different people in recruiting. They have you take a test on a computer to see if your personality falls into the spectrum of "works hard and easy to control"

    Interview Questions

    • Mostly generic questions that have nothing to do with the position being applied for but what the company can get out of you, i.e. "Where do you see yourself in five years?"   1 Answer

  5. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee in Kettering, OH (US)
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Reynolds and Reynolds (Kettering, OH (US)) in September 2015.

    Interview

    The process was way too long. A lot of tedious tests and interviews. They have a huge turnover rate cause people dislike working there. A lot of employees search for work while working there cause they hate their jobs.

    Interview Questions


  6. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Average Interview

    Application

    I applied online. I interviewed at Reynolds and Reynolds.

    Interview

    I submitted my resume online and a few days later received an email to schedule an onsite assessment. I went to take the assessment and about a week later received an email stating that the company will not be proceeding with my application.

    Interview Questions

    • Assessment included sequence, word problems and analysis.   Answer Question

  7. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Reynolds and Reynolds in July 2015.

    Interview

    There were two phone calls from recruiters and then a pretty long online logic and personality test that takes about 2-3 hours. Next step is a skype interview with the recruiter and then further skype interviews with hiring management. The recruiters are very nice and personable. Nothing inappropriate was asked. Be prepared to answer all the "normal" interview questions even with the recruiters.

    Interview Questions

  8. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience

    Interview

    After submitting an application, I was told that I would have to take an online assessment. The lady told me that it would only take 45 minutes, so that's the time that I allotted for it, in my schedule. It turns out the test took 2 hours and was a complete waste of time. I thought my performance was good, but I was not invited to continue in the process. It was a big waste of time and I probably saved myself from joining a company that micro-manages its staff. They say there's a paid training in Dallas and I wouldn't be surprised if they monitored your every move, like some slave owners.

    Interview Questions


  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Houston, TX (US)
    No Offer
    Neutral Experience
    Easy Interview

    Application

    The process took a week. I interviewed at Reynolds and Reynolds (Houston, TX (US)) in December 2009.

    Interview

    submitted a resume and got a phone call almost a month later. Asked a few general questions about my background including if I smoked cigarettes or not. Asked me to take a series of online tests including a personality test which focused a lot on if I ever stole from an emlpyer or if I thought people could work if they were high. Followed by basic and brief phone interview.

    Interview Questions

    • Have you ever stolen from a former employer?   2 Answers

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