SYKES Interview Questions | Glassdoor.co.uk

SYKES Interview Questions

Interviews at SYKES

872 Interview Reviews

Experience

Experience
62%
18%
20%

Getting an Interview

Getting an Interview
72%
11%
5%
5
3
3
1

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy
  1.  

    Data Entry Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at SYKES.

    Interview

    Contacted by HR to schedule a Zoom video interview within 7 days of applying. Interview was one hour in length with two members from the hiring department.
    Received a decline email about 2 months after the interview.

    Interview Questions

    • Why are you interested in this position?
      Best and worst qualities about yourself?   Answer Question

  2.  

    Customer Service Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at SYKES.

    Interview

    virtual all online two video interviews with written questions very easy both video interviews kinda the same customer service and computer questions also have to attend zoom meetings that cover basics

    Interview Questions

  3.  

    Costumer Service Representative Interview

    Anonymous Interview Candidate in New York, NY (US)
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 5 days. I interviewed at SYKES (New York, NY (US)) in November 2020.

    Interview

    I was seeking a position for Liberia's new Sykes office, and the first interview was by phone, then I had to do 2 English tests, they are looking for you to have >85% score each and then a zoom meeting where you have to answer that you're looking for a permanent position

    Interview Questions


  4. Helpful (2)  

    Declined Offer
    Negative Experience
    Average Interview

    Interview

    It seemed rather put together in a very disorganized way, with no direction for candidates. I was slightly disappointed in what seemed more like a cattle call than an actual

    Interview Questions


  5. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Dallas, TX (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at SYKES (Dallas, TX (US)) in October 2020.

    Interview

    The interview is a series of about 16 short questions split into 2 parts. You simply record a video using their application to answer the interview questions. You’re also allowed time to practice. Love this interviewing process. It was easy thorough.

    Interview Questions

    • What is your experience with an upset customer? What steps did you take to provide a solution?   Answer Question

  6.  

    Customer Service Representative Interview

    Anonymous Employee in Wise, VA (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at SYKES (Wise, VA (US)) in October 2020.

    Interview

    Interview done virtually through Hire Vue. Standard questions are video recorded. You have 30 seconds to prepare your answer, 3 minutes to record it, and the chance for a do-over if you mess up.

    Interview Questions

    • Name a time you failed to meet expectations and what you did to rectify it.   Answer Question

  7.  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at SYKES in October 2020.

    Interview

    The first interview was a Virtual Interview. There were 6 questions, 5 questions required video recording and 1 did not. All easy questions. The second interview or rather a meeting regarding the job position was on zoom meeting.

    Interview Questions

    • Tell us about yourself.
      What do you know about our company?   Answer Question
  8. Helpful (3)  

    CSR-1 Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Interview

    Very easy and simple, barely an interview. Willing to hire anyone, just common sense. One interview then they did The drug test right then and there. I got an offer right on the spot.

    Interview Questions


  9.  

    Virtual Service Representative Interview

    Anonymous Interview Candidate
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at SYKES.

    Interview

    It was a virtual interview and was really easy and made you feel comfortable. You record your responses on the site and submit and are able to do this basically anywhere!

    Interview Questions

    • How have you dealt with a challenging customer and what steps did you take to resolve the issue?   Answer Question

  10. Helpful (1)  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I interviewed at SYKES in September 2020.

    Interview

    Applied on indeed, and had to take a pre-screening assessment. I was emailed an invitation to a virtual interview where you record on camera your responses to interview questions. Then, I had to take an equipment test to make sure my internet connection and equipment were up to speed. Soon after that, a recruiter contacted me inviting me to a Zoom meeting in which I would receive a job offer. The whole process took about 2 weeks.

    Interview Questions

    • Tell about a time when you had a difficult deadline to meet.   Answer Question

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