Online application and tests Initial telephone interview Face to face interview which included competency based questions, role play and numeracy test Initially applied for a role in personal banking but this was changed last minute to business banking due to availability of training. Had no option in the matter, however not a great deal of difference between the departments other than shifts available. Initially had interview booked for a few weeks when I got a call asking if I could come the following day instead. Interview was straight forward but not ideal if you would rather more time to prepare. Also given the wrong time on interview email however as their mistake this was not an issue and interview carried on as normal. References and checks were not actually completed until already in post for a substantial amount of time. Didn't impact me hugely but was inconvenient as I had to contact HMRC for work history after nearly a year of employment. Given the entry level job, it did seem like a very extensive process. Not particularly difficult, but somewhat excessive for a call centre job.