Secure Trust Bank Customer Service Advisor Interview Questions | Glassdoor.co.uk

Secure Trust Bank Customer Service Advisor Interview Questions

Interviews at Secure Trust Bank

2 Interview Reviews

Experience

Experience
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0%
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Getting an Interview

Getting an Interview
50%
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Difficulty

2.5
Average

Difficulty

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Average
Easy

Interviews for Top Jobs at Secure Trust Bank

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Customer Service Advisor Interview

Anonymous Employee in Solihull, England
Accepted Offer
Positive Experience
Easy Interview

Application

I applied through an employee referral. The process took 3 weeks. I interviewed at Secure Trust Bank (Solihull, England) in March 2016.

Interview

Telephone interview consisted of the usual questions and a verbal and numerical reasoning test.
The person on the phone went through my CV, what my existing skills were in relation to the role applied for. The verbal and numerical reasoning tests were pretty straightforward. A week later, I was told I had been successful in the initial stages and arranged a time to hold a face-to-face interview.
Two weeks later, invited for a face to face interview during which another numerical test took place followed by competency questions. Calculator was provided.

Interview Questions

  • Give an example of where you provided excellent customer service?
    Give an example of where you have gone out of your way to provide great customer service?   Answer Question

Other Interview Reviews for Secure Trust Bank

  1.  

    Customer Service Advisor Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Secure Trust Bank.

    Interview

    I applied online and then had a telephone interview a number of days later. Upon success, a face-to-face interview was arranged. I was informed of success after a few days via telephone.

    Interview Questions

    • Give an example of when you have provided great customer service.   Answer Question

    Negotiation

    Advised of salary in job vacancy info.


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