Sedgwick Claims Management Services Claims Representative Interview Questions | Glassdoor.co.uk

Sedgwick Claims Management Services Claims Representative Interview Questions

Interviews at Sedgwick Claims Management Services

22 Interview Reviews

Experience

Experience
48%
19%
33%

Getting an Interview

Getting an Interview
80%
10%
10%

Difficulty

2.3
Average

Difficulty

Hard
Average
Easy

 

Claims Representative Interview

Anonymous Interview Candidate in Salt Lake City, UT (US)
No Offer
Negative Experience
Average Interview

Application

I applied online. The process took 4 weeks. I interviewed at Sedgwick Claims Management Services (Salt Lake City, UT (US)) in July 2016.

Interview

Most corporate of corporate style interviews. They read questions off a sheet from corporate to me, wrote their notes in the blanks on their sheets as I gave my responses. At several points asked me to 'say that again' so they could catch up... They never deviated off script. This, after a 1.5 hr. cpu personality assessment and math 'test' before I went in. They were caught off guard by any light-hearted joking or smiling I did and quickly tried to bring it back to the corporate questions. This happened over 3 weeks ago, and they still haven't gotten back to me... or, surprisingly, sent a canned form letter.

Interview Questions

  • Give me a time you were faced with an ethical dilemma, what did you do? What would you do if...?   Answer Question

Other Interview Reviews for Sedgwick Claims Management Services

  1. Helpful (1)  

    Claims Representative Interview

    Anonymous Interview Candidate in Wooster, OH (US)
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 5 days. I interviewed at Sedgwick Claims Management Services (Wooster, OH (US)) in August 2016.

    Interview

    Phone interview after staffing agency forwarded my resume. 11 min conversation with the claims manager, received a call back the next day to start work with in a week. The. Process was short and sweet.

    Interview Questions

    • How many years adjusting and any experience with contracts.   1 Answer

  2.  

    Claims Representative Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience

    Application

    I applied online. The process took 6+ weeks. I interviewed at Sedgwick Claims Management Services.

    Interview

    Recruiter not on top of his job. He is not responsive. Doesn't take th he time to the the applicant to confirm the posesión of all the required documentation for the position. I waisted my time and he waisted the managers time. The hiring manager gave me a good feeling and feedback during the interview and surprisely I received a rejection email and received just because a follow up email was sent otherwise he will not bother to follow up. The office environment doesn't feel the best. Was a quiet place. The receptionist was relieved late to take lunch and didn't look happy about it. She didn't smile at all to any person that arrived to the lobby. I have the impression that everybody is overwhelm. After my observations, I was not sure that was the best place for me to work.

    Interview Questions

  3. Helpful (1)  

    Claims Representative Interview

    Anonymous Employee in Independence, OH (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at Sedgwick Claims Management Services (Independence, OH (US)) in August 2016.

    Interview

    Applied, got phone interview which was brief and then face to face with 2 managers where they ask situation questions related to the role applied for. After that the official offer comes via phone then email within a week or two depending on how fast they are looking to hire.

    Interview Questions

    • Tell me a time you dealt with a difficult customer or client. What was the issue? How did you handle it? What was the outcome?   1 Answer

  4. Helpful (1)  

    Claims Representative Interview

    Anonymous Interview Candidate in Rancho Cucamonga, CA (US)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Sedgwick Claims Management Services (Rancho Cucamonga, CA (US)).

    Interview

    Received a call late Friday evening just as the other poster... Received my resume, and wanted to schedule an interview asap.

    I applied for Claim Representative, & told I was a better fit for the Claims Examiner position. Interviewed with 2 individuals... Tested... spent a total of 4 hours at the location and really felt like I was a part of the team & walked out thinking I had found my new home. Disillusioned by the glitz & glamour. No offer!

    Interview Questions

    • Why did you leave your last position?   1 Answer

  5. Helpful (2)  

    Claims Representative Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Sedgwick Claims Management Services in June 2016.

    Interview

    I applied online and got a phone call after a couple of days for an interview in person. I got to the location in Orange and was supposed to interview with a couple of manager. One of the Manager arrived on time and escorted me in the meeting room. The other Manager was nowhere to be found so another person sat in. They asked me basic questions. Tell me about yourself stuff. 15 minutes in the interview the other Manager showed up and now there's 3 Interviewers. They asked several STAR questions.

    Interview Questions

    • Also asked what are my hobbies?
      What my favorite subject in school?   Answer Question

  6. Helpful (3)  

    Claims Representative Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 6+ weeks. I interviewed at Sedgwick Claims Management Services in July 2017.

    Interview

    Was called in for multiple interviews, underwent a complete background check and drug screening, given a start date just to be emailed that the position has been filled by someone else. I've attempted to contact the recruiter, however to return call or email to say what happened. I've done all asked of me because I really wanted to be a part of this company since I'd heard so many good things about this company throughout my insurance career.
    Very unprofessional.

    Interview Questions

    • name a difficult situation or customer you had to deal with and how did you change the situation   Answer Question
    • name a time you had a situation where you and your supervisor didn't agree   Answer Question

  7.  

    Claims Representative Interview

    Anonymous Employee in Aurora, IL (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Sedgwick Claims Management Services (Aurora, IL (US)) in January 2014.

    Interview

    I was interviewed by two Team Leads, both of whom were wearing jeans and t-shirts. Pretty standard questions. They want to know you are customer focused and capable of proper phone etiquette. This was my first job outside of retail. Great opportunity for recent grads.

    Interview Questions

    • Explain a time someone was upset with you and how you handled the situation   1 Answer

    Negotiation

    No negotiation.

  8. Helpful (2)  

    Claims Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Sedgwick Claims Management Services in March 2017.

    Interview

    Applied online and within a few days got contacted to do an in person interview with two claims managers. I think the process got messed up because I was supposed to do a phone interview before but nevertheless I made it to the next round. The interviewers made you feel very relaxed. The questions were a mix of STAR questions and questions about your previous work experience. Within a few days I received a verbal offer which was contingent on passing a background check. This is an employment background check so they literally call and wait to hear back from any and all employers you listed on your resume. They check everything! This process took a little longer than expected but it was worth it!

    Interview Questions

    • How do you handle multi-tasking?   1 Answer

  9. Helpful (1)  

    Claims Representative Interview

    Anonymous Interview Candidate in Seattle, WA (US)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Sedgwick Claims Management Services (Seattle, WA (US)) in April 2017.

    Interview

    Received an email to set up an in-person interview a couple days after applying. Responded with availability, but didn't hear back for another day or two.

    Attended the in-person interview, a 2 on 1. Friendly enough staff and seemed to go well. Was told they would definitely contact me in the next week.

    Waited (anxiously) for a week, only to receive an automated email that the position closed. Checked with the person who said they would be contacting me, and was told I didn't get the job. Not cool.

    Interview Questions

    • Do you prefer to work as a team, or on your own?   1 Answer

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