Sedgwick Interview Questions
Updated 15 Apr 2024
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Interviews at Sedgwick
Interviews for Top Jobs at Sedgwick
- Claims Representative (34)
- Customer Service Representative (34)
- Claims Examiner (19)
- Claims Associate (18)
- Service Center Representative (16)
- Claims Adjuster (16)
- Claims Assistant (16)
- Leave of Absence Coordinator (16)
- Service Center Associate (10)
- Customer Service Representative (CSR) (9)
- Claims Examiner I (8)
- LOA Coordinator (7)
- Senior Claims Examiner (6)
- Disability Specialist (6)
- Claims Professional Trainee - IAP (6)
- Claims Examiner III (5)
- College (4)
- Customer Service (4)
- Workers Compensation Claims Examiner (4)
- Disability Representative (4)
- Care Team Representative (4)
- Claims Handler (3)
- Case Manager (3)
- Customer Representative (3)
- Disability Examiner (3)
- Disability Representative Senior (3)
- Claims Supervisor (2)
- Claims Trainee (2)
- Client Services Manager (2)
- Analyst (2)
Anonymous Interview Candidate in Miami Beach, FL
Application
I applied online. The process took 5 days.I interviewed at Sedgwick (Miami Beach, FL) in 01/09/2023
Interview
Interview Process: It is a virtual interview (via HireVue) with 11 questions about preview experiences and why you want to work for the company. It takes about 15 - 25 minutes to complete this step
Interview questions [1]
Question 1
Would you be able to work using multiple screens?
Anonymous Interview Candidate in Bartlesville, OK
Application
I applied in-person. The process took 5 days.I interviewed at Sedgwick (Bartlesville, OK) in 01/09/2023
Interview
It was a great in person interview. Three team leads take turns asking questions that relate to past experiences. It was a 9.5 out of 10. Would recommend them to have better organization
Interview questions [1]
Question 1
How did you react to a past disappointment
What people are saying about Sedgwick
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Anonymous Employee in New York, NY
Application
I applied online. The process took 5 days.I interviewed at Sedgwick (New York, NY) in 01/09/2023
Interview
The interview process went very smooth. If you’re chosen for a direct hire interview, I would say be completely honest and you’ll receive an offer. It usually takes about a day or two to receive an offer after the interview but could take up to a week.
Interview questions [1]
Question 1
Do you require any days off within the first 90 days of employment?
Anonymous Interview Candidate in Philadelphia, PA
Application
I applied online. I interviewed at Sedgwick (Philadelphia, PA) in 01/09/2023
Interview
The first interview was fairly simple and self-explanatory: 11 questions total. Four of them had answers requiring video responses {if camera shy, no worries -- you can hide your face and keep the audio running if preferred}, and the remainder were written ones. Since the initial/first video interview is pre-recorded, you are given a timeframe of up to 72 hours from the date offered to you to complete it or you will be disqualified as a potential job candidate for the position you're applying for. If your first interview is reviewed and accepted by HR, you will then be extended the offer to move onto the second/final interview. This will take place live via video conference with a talent advisor, and need to be scheduled via the website provided to you in an email. It's only a half hour. The job is explained thoroughly to you, you're asked about your qualifications, and turnaround is about a week's time for a yay or nay from management to decide whether or not you're hired. Good luck!
Interview questions [1]
Question 1
What interested you in applying for a position? What are your customer service and computer skills like? How do you deal with angry/irate customers?
Anonymous Employee in Chicago, IL
Application
I applied online. I interviewed at Sedgwick (Chicago, IL)
Interview
Simple questions, tell me a time when….. etc you help someone, challenging moment , make a mistake, didn’t agree with management, had a disagreement with colleague , do you know how to type, what apps do you know how to use
Interview questions [1]
Question 1
Why should we bring you apart of are company
Anonymous Interview Candidate in Chicago, IL
Application
I interviewed at Sedgwick (Chicago, IL)
Interview
It begins with a virtual interview in which there is some quotations you record yourself answering, some you write, and some multiple choice. This was easy enough but of course talking to a person is always preferred to me
Interview questions [1]
Question 1
When was the last time you helped someone?
Anonymous Employee
Application
I applied online. I interviewed at Sedgwick
Interview
They use the STAR method for interviews. A lot of tell me about a time questions. Do your research on that method and you will do fine. You more than likely will interview with at least 2 people.
Interview questions [1]
Question 1
Tell me about a time you dealt with conflict at work and how you dealt with it.
Anonymous Employee
Application
I applied online. The process took 4 days.I interviewed at Sedgwick in 01/08/2023
Interview
Self recorded interview questions then received an invite for a virtual interview. Interview was straight to the point and interviewer was really nice. They use STAR method and are looking for people who are “tech savvy”
Interview questions [1]
Question 1
What made you apply for this position!
Anonymous Interview Candidate in Manchester, England
Application
I applied online. I interviewed at Sedgwick (Manchester, England) in 01/08/2023
Interview
Interviewer so nice and questions are not too difficult. He will let you know the duty of work and what's the expectation of the company. questions including your experiences and Insurance knowledge.
Interview questions [1]
Question 1
Why do you want this job?
Anonymous Employee in Memphis, TN
Application
I applied online. The process took 3 months.I interviewed at Sedgwick (Memphis, TN) in 01/08/2023
Interview
All scenario based questions, behavioral questions on how you can contribute and improve company. Process took two months and 4 rounds of interviews. Each one different in questions and advice.
Interview questions [1]
Question 1
What is your experience in process improvement?
Sedgwick Interviews FAQs
Glassdoor users rated their interview experience at Sedgwick as 76.5% positive with a difficulty rating score of 2.75 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Claims Handler and Auditor rated their interviews as the hardest, whereas interviews for Building Surveyor and Customer Service Representative (CSR) roles were rated as the easiest.
The hiring process at Sedgwick takes an average of 15.75 days when considering 17 user submitted interviews across all job titles. Candidates applying for IT Support Specialist had the quickest hiring process (on average 7 days), whereas Customer Service roles had the slowest hiring process (on average 28 days).
Common stages of the interview process at Sedgwick according to 17 Glassdoor interviews include:
Phone Interview: 25.71%
One-on-One Interview: 17.14%
Skills Test: 17.14%
Background check: 14.29%
Group Panel Interview: 8.57%
Other: 5.71%
Personality Test: 5.71%
Drugs test: 2.86%
Presentation: 2.86%