I applied online. The process took 1 week. I interviewed at SimplePractice (Los Angeles, CA) in Apr 2017
Interview
I had two in-person interviews. For the first interview i had three mini-interviews with different team leads. I met with Customer Experience, Operations, and Support. They were all very nice guys. They have more of an informal approach; no typical interview questions for the most part. Example questions: why do you want to do support and why at SP? What do you hope to get out of this job? Explain a time when you did something well in a support and a time where you didn't and how you handled it. I was also told by Operations that employees need to "create their own path" when it comes to advancement a the company.
The 2nd interview was with the CEO who was VERY informal and had no questions prepared. I wasn't sure that he'd even read my resume prior to meeting with me. He swung one of his legs over the side of the chair he was sitting in so his legs were wide apart when we were talking which seemed like a red flag looking back on it now. He later crossed his legs.
Finally I was sent an employment application to complete right away in the morning. I was offered the job around 4 pm that same day.
Interview questions [2]
Question 1
why do you want to do support and why at SP? What do you hope to get out of this job?
I applied online. The process took 2 weeks. I interviewed at SimplePractice (Santo Domingo) in Feb 2026
Interview
The interview process was smooth, everyone was very professional, and it moved quickly. The whole process took about two weeks to finish after they reached out to me the first time.
I applied through a recruiter. The process took 6 weeks. I interviewed at SimplePractice (Charlotte, NC) in Feb 2023
Interview
The Interview Process with SimplePractice was thorough, thoughtful, and communicative. I was given clear information about each step, what to expect, and never had to proactively initiate a request for follow-up. For me, the process was easy because upon being contacted by a recruiter, I researched the company and determined that there was a clear alignment between their mission and my vision for my next role. I was very intentional about wanting to specifically be a part of this team, so the process was enjoyable for me... We were mutually evaluating and exploring one another, so I appreciated the investment.
Interview questions [1]
Question 1
One thing that was asked of me was what was I most proud of, right now... Professionally "OR" Personally. I appreciated this question, because my personal growth is what has positioned me for this next phase of my professional growth. Taking care of myself, as an individual, has to be the priority. This is something I've learned over time and it's important that I merge with a company that not only understands that, but supports it.
I applied online. The process took 1+ week. I interviewed at SimplePractice (Charlotte, NC) in Aug 2021
Interview
There were 3 phases. First was a brief call. The second was an individual interview with one of the leaders of the branch near my city. The third was a panel interview with different members of the organization, and it was social in nature with an emphasis on Q&A and getting to know each other as well as the company culture.
Interview questions [1]
Question 1
Could you describe a time when you had to de-escalate an upset coworker or customer?