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    Sky Customer Service Interview Questions

    Interviews at Sky

    14 Interview Reviews

    Experience

    Experience
    43%
    14%
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    Getting an Interview

    Getting an Interview
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    Helpful (5)  

    Customer Service Interview

    Anonymous Employee in New York, NY (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3+ weeks. I interviewed at Sky (New York, NY (US)) in January 2020.

    Interview

    Online test, then if completed would go into a video interview.

    If successful the next step is a Experience Day which is an assessment.

    First you are told to buddie up, and told to find out 1 thing in common with each other and present it to the class.

    Then you are told to select what's most like you got customer service. And this leads to a one to one interview where you describe why it's most like you.

    After this there is role play where you have to talk to the assersor pretending to be a customer.

    Once everyone is done you can ask some questions and then you are on your way.

    I was told the next day I was successful. But this was not a job offer yet as they need to check my references.

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    Interview Questions

    • what does customer service mean to you ?

      what is good customer service?   Answer Question

    Other Interview Reviews for Sky

    1.  

      Customer Service Interview

      Anonymous Interview Candidate in Leeds, England
      No Offer
      Neutral Experience
      Average Interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Sky (Leeds, England) in February 2020.

      Interview

      Sky call it an “experience day”, which lasted almost three hours. First there was a group task where you discuss and rank three skills. After that you have a role play with the interviewer. In the role play, myself was the employee whilst the interviewer was a customer and I had to resolve wifi isssues. Finally after the role play I had a strenth based interview. After the whole “experience day”, they got back to me via email the next day.

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      Interview Questions

    2.  

      Customer Service Interview

      Anonymous Employee in Dunfermline, Scotland
      Accepted Offer
      Positive Experience
      Average Interview

      Application

      I applied online. I interviewed at Sky (Dunfermline, Scotland) in March 2019.

      Interview

      Online questionnaire and CV, if successful a telephone interview with customer service questions. Again If successful group interview involving role play and similar customer service questions. Took about a week in total from start to finish

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      Interview Questions

      • Give an example of when you have gone above and beyond   1 Answer

      Sky Response

      15 Apr 2019 – Glassdoor Community Manager

      Thank you for taking the time to leave a review on your application.

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      3. Join the Sky team
      See Our Latest Jobs

    3.  

      Customer Service Interview

      Anonymous Interview Candidate in Dunfermline, Scotland
      No Offer
      Negative Experience
      Difficult Interview

      Application

      I applied online. The process took a week. I interviewed at Sky (Dunfermline, Scotland) in February 2019.

      Interview

      I applied online and passed their online test. I was then given a telephone interview which, although straightforward I struggled to understand the guy giving my interview (he mumbled and generally had a negative tone throughout). I had to repeatedly ask for him to repeat himself.

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      Interview Questions

      • Tell me about a time you went above and beyond at work?   1 Answer
      • Tell me about a time you went out of your way for a colleague or customer   2 Answers
      • List 3 qualities that make you suitable for this role?   1 Answer

      Sky Response

      15 Apr 2019 – Glassdoor Community Manager

      Sorry to hear that you haven't had the best experience. We appreciate all feedback and will make sure this is looked in to.

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    4. Helpful (1)  

      Customer Service Interview

      Anonymous Employee in Newcastle upon Tyne, England
      Accepted Offer
      Positive Experience
      Average Interview

      Application

      I applied online. I interviewed at Sky (Newcastle upon Tyne, England) in January 2019.

      Interview

      Complete paperwork, watch a video, role play at the end, group task where you have to work with someone and figure out the best characteristics about someone who works in customer service

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      Interview Questions

      • Describe a time when you’ve been passionate about keeping a promise to a customer   Answer Question

    5.  

      Customer Service Interview

      Anonymous Employee
      Accepted Offer
      Positive Experience
      Difficult Interview

      Application

      I applied online. I interviewed at Sky.

      Interview

      Apply online, face to face interview, scenario whereby we were given a large booklet with solutions to issues and took a phone call from an interviewer who came to us with an issue, presentation on a new product.

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      Interview Questions

    6.  

      Customer Service Interview

      Anonymous Interview Candidate
      No Offer
      Negative Experience

      Application

      I applied online. I interviewed at Sky.

      Interview

      Not very good, the lady seemed like she was fed up, talking very monotoned. She asked me the same question 3 times, i gave her 3 answers but she kept saying thats not what i want to hear.

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      Interview Questions

    7.  

      Customer Service Interview

      Anonymous Interview Candidate in London, England
      Declined Offer
      Negative Experience
      Average Interview

      Application

      I applied online. I interviewed at Sky (London, England) in September 2018.

      Interview

      I was in a group of interviewee's we had group exercises, one included drawing. We were taken separately to a role play exercise. Halfway through we went on a tour of the ground and the studios and other departments within the company. But employees kept dipping in and out throughout so different people spoke to us.

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      Interview Questions

    8. Helpful (7)  

      Customer Service Interview

      Anonymous Interview Candidate
      No Offer
      Negative Experience
      Easy Interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Sky.

      Interview

      After attending a 3 hour assessment day and being told that there was a good chance of being given the job, I received an email the next day to tell me I had been unsuccessful and would not be entitled to feedback.

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      Interview Questions

      Sky Response

      12 Dec 2017 – Glassdoor Community Manager

      Hello, thank you for taking the time to leave a review, we value your feedback. We're sorry to hear that not all of your experience was a positive one. I will pass your feedback relating to the misleading information you received at the end of your Experience Day.

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    9. Helpful (1)  

      Customer Service Interview

      Anonymous Interview Candidate in Glasgow, Scotland
      No Offer
      Positive Experience
      Average Interview

      Application

      I applied online. I interviewed at Sky (Glasgow, Scotland) in July 2017.

      Interview

      Applied online, the next day I had a phone call to arrange a phone interview...... passed both and was invited for a Experience Day. All in All was a pleasurable experience.
      Unfortunately I wasn't offered the job but that hasn't phased me as it was an amazing experience

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      Interview Questions

      • Tell Me A Time You Have Had To Deal With Stress   1 Answer
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