Sky Customer Service Interview Questions

Decision tree , video stage of scenario questions then offered a interview over zoom which consisted of scenario based questions , another decision tree and last of all role play telephone call.

answer 5 questions on a video call, attend a second interview in person if successful in first round. Easy enough to get hired if you show genuine interest. Need 30 words minimum to submit this soooooo

I went to an open day where I had an interview, the process was fairly straightforward. I was asked to go for a second interview and they never got back to me with a date or time and there was no way to contact them directly.

Applied for a part-time customer service position at Dunfermline in late December. The application was first an online assessment followed by recorded answers to set questions (early Jan). After this I had an online interview with an assessor and a team leader from Dunfermline this week (Feb). I was emailed a rejection two days later. As I can't get feedback then it's difficult to know where I went wrong and how to improve. This is a job I know I could do well at so the whole thing has been very disappointing.

Asked various situational and competency based questions regarding customer service and interviewee's experience. Provided some info on products and services and did a mock customer call who is calling to discuss sky package.

Clear and straightforward, Explains what is to be done precisely, Broken up into stages, Gathers relevant information, Easily done on a smartphone, Tells you expectations so you can prepare in advance

Customer service interview questions based on ranking your choice you will then be told if your successful in this stage if you are then you need to video yourself answering Competency based questions then you will get told if you are through to the next stage

Phone call, online assessment and group interview. Very easy and straightforward. Lovely staff who gave a lot of context to the questions and information about the role. They got back to me very quickly with the results and the interview process was a sucess.

Sky call it an “experience day”, which lasted almost three hours. First there was a group task where you discuss and rank three skills. After that you have a role play with the interviewer. In the role play, myself was the employee whilst the interviewer was a customer and I had to resolve wifi isssues. Finally after the role play I had a strenth based interview. After the whole “experience day”, they got back to me via email the next day.

Online test, then if completed would go into a video interview. If successful the next step is a Experience Day which is an assessment. First you are told to buddie up, and told to find out 1 thing in common with each other and present it to the class. Then you are told to select what's most like you got customer service. And this leads to a one to one interview where you describe why it's most like you. After this there is role play where you have to talk to the assersor pretending to be a customer. Once everyone is done you can ask some questions and then you are on your way. I was told the next day I was successful. But this was not a job offer yet as they need to check my references.