Standard Life plc Customer Service Representative (CSR) interview questions

Structured well and was very attentive in the call whenever additional help was needed. Took a healthy amount of time in getting to know me and made to feel at ease right away.

The interview process seemed far too complex for an entry level call centre role. They demand a lot of your time, a 1 hour phone interview and then, if successful, another 2 hours for a video call which included role play and a case study. I understand this would normally be done in person, so I praise them for their adaptability, however, personally it felt like even with my years of experience in customer service, no matter what examples of my work I gave, it wasn't enough to satisfy the requirements. There just seemed to be a lot of repetition in the interview process and a lot of the material seemed to bare very little relation to the job I was applying for. It seemed like the kind of interview you'd expect for an internal promotion or applying for a much higher graded job than the one I was actually interested in. I understand they have high standards but the amount of work and time needed to prepare for this interview did not seem proportionate to the role or pay grade on offer.