Teleperformance Interview Questions | Glassdoor.co.uk

Teleperformance Interview Questions

Interviews at Teleperformance

2,024 Interview Reviews

Experience

Experience
58%
21%
21%

Getting an Interview

Getting an Interview
54%
20%
8%
7
6
4
1

Difficulty

2.3
Average

Difficulty

Hard
Average
Easy
  1. Helpful (24)  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Teleperformance.

    Interview

    They did the interview remotely over the phone. They asked really basic questions just about customer service. None of them were too difficult. At first, I was going to be working for AT&T, and that required two interviews even though they were mostly the same questions.

    Interview Questions

    • Can you explain a time when you had a difficult customer? What did you do to fix it?   Answer Question

  2. Helpful (3)  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. I interviewed at Teleperformance.

    Interview

    Fast and easy! Once you get started the process goes smooth from beginning to end. Everything is done from home. I enjoyed speaking with everyone. It’s also very informative if it’s your fist time in that role.

    Interview Questions

  3.  

    Agent Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. I interviewed at Teleperformance.

    Interview

    It was a great interview process. The interviewer was great. The hiring process is great. I received and accepted the offered position, with great pay. A really great interview overall.

    Interview Questions


  4.  

    Accepted Offer
    Negative Experience
    Easy Interview

    Interview

    Waited longer than anticipated, and was required to do a typing test/ background check without knowing ahead of time. Took about three hours total. It would have been nice to know ahead of time to clear my schedule.

    Interview Questions


  5.  

    Accepted Offer
    Neutral Experience
    Easy Interview

    Interview

    They set clear expectations of the kind of things to be experienced working in the position, and set an understanding that there is a standard to be held to while working here. otherwise basic things about schedule and availability.

    Interview Questions

    • When can i work and when can i start, which days i wanted off, etc.   Answer Question

  6.  

    Customer Service Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Interview

    It was a very easy process. All I had to do was fill out paperwork and then do an over the phone interview. She was very kind. A few questions I didn't know how to answer them but she was very kind and waited for me to think of the right thing to say

    Interview Questions

    • How I would handle being yelled at over the phone   1 Answer

  7. Helpful (1)  

    Agent Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Interview

    It was quick and easy. They basically just asked you the normal interviews questions like how would you react to this situation or name a time when such and such.

    Interview Questions

    • How did you handle a situatio when the cuetomwr was angry?   Answer Question
  8.  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Teleperformance.

    Interview

    Easy and group interview with 3 or 4 ppl then you will get selected to the next round and wait the same day to interview and would get hire results same day

    Interview Questions

    • Name a time you had to provide exceptional service when the customer wasn’t happier   Answer Question

  9.  

    Customer Service Representative Interview

    Anonymous Employee in Columbia, SC (US)
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at Teleperformance (Columbia, SC (US)) in September 2020.

    Interview

    It was very unorganized and unprofessional. It took me an hour just to get my drug test done, and I wasn’t given any information on how to get my equipment.

    Interview Questions

    • Are you currently in the Columbia area?   1 Answer

  10.  

    Customer Service Representative Interview

    Anonymous Employee in Warren, MI (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Teleperformance (Warren, MI (US)) in September 2020.

    Interview

    Very quick and easy process. They were there to answer any and all questions I had in return. I applied for stay at home job, received an email to provide more information and take some testing, got a call scheduled and was offered a position on spot. Following the interview you have to submit background and etc...

    Interview Questions


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