Tesco Customer Service Interview Questions | Glassdoor.co.uk

Tesco Customer Service Interview Questions

Interviews at Tesco

52 Interview Reviews

Experience

Experience
60%
30%
10%

Getting an Interview

Getting an Interview
87%
7%
4%
2

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy

Helpful (3)  

Customer Service Interview

Anonymous Employee
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. I interviewed at Tesco.

Interview

Applied online, got invited to interview. Was asked STAR competency questions in the interview, tour of shop. pleasant experience. The guy was very nice and chatty, felt at ease. good.

Other Interview Reviews for Tesco

  1.  

    Customer Service Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Tesco.

    Interview

    A one to one interview in which I was asked a series of questions based on previous retail experience or examples of working in a team and how I've dealt with pressure

    Interview Questions

    • What's an example of one time where you've gone above and beyond for someone?   Answer Question

  2.  

    Customer Service Interview

    Anonymous Employee in London, England
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Tesco (London, England) in August 2019.

    Interview

    Interview was more intense than applying for an engineering role, jokes.

    Got the job as customer service after all that interview drama. They feed you all this customer service excellence but once you start you realise is like in all retail jobs. They even took me to the counters to see how you interact with customers, later on I found out I was the only one who went through that during interview.

    Interview Questions

    • Group interview are the worse they try to make you compete with other applicants. I felt sorry for a lady who really seemed to need the job. Don't know if she got the job.   1 Answer
  3.  

    Customer Service Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Average Interview

    Interview

    interview process was actually pretty chill, I got my slot over the phone, when I got there I was taken to a random room in admin and I had a nice chat with my interviewr, she was very nice and friendly, and eventually we got to the performance based questions. asked me about customer care and problem solving, stress levels etc.
    not too bad, she was nice

    Interview Questions

    • describe a situation where u had to make a quick decision   Answer Question

  4.  

    Customer Service Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Interview

    The interview process was not that hard, I received a call, answered a few questions and then went for the interview, most of the questions were pretty simple. It just seems on that day nothing went well

    Interview Questions

    • Tell me a time that you dealt with a difficult customer   Answer Question

  5.  

    Customer Service Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Tesco in June 2019.

    Interview

    Applied online then got called into the store for an interview. Very friendly interviewer and told me I'd got the job only for me to get declined by email a week later.

    Interview Questions

    • Tell us about a time you had to support someone in the workplace.   Answer Question

  6.  

    Customer Service Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Interview

    Easy team building exercises which were designed to see how you work in a team scenario. As long as you are somewhat competent and interactive you'll be fine. Just make sure you come across customer service orientated so they can see that you would be a good fit in a customer service orientated business .

    Interview Questions


  7.  

    Customer Service Interview

    Anonymous Employee in London, England
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Tesco (London, England) in February 2019.

    Interview

    The interview process was good however is could have beeen much much much much much better as it seemed a little bit scary than it should have been and i feek that this was done on putpose

  8.  

    Customer Service Interview

    Anonymous Interview Candidate
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Tesco in November 2018.

    Interview

    Spent around 30 minutes in a room being asked questions, filling in my availability and then once the questions were done,I got to go onto shop floor for 30 minutes to look at how the staff presented the products and where everything was stored

    Interview Questions


  9.  

    Customer Service Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Interview

    Got a phone call and organised an interview date
    Interview went smoothly, about 15/20 minutes.
    Just looking to scope out personality and work ethic, no previous skills or experience required.
    Easy laid back interview and got a callback confirming the job within a week, enjoyed the process

    Interview Questions


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