Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      The Cigna Group

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: The Cigna Group reviews | The Cigna Group jobs | The Cigna Group salaries | The Cigna Group benefits | The Cigna Group conversations
      The Cigna Group interviewsThe Cigna Group Customer Service Associate interviewsThe Cigna Group interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Service Associate Interview

      4 Mar 2013
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied in-person. The process took 3 weeks. I interviewed at The Cigna Group in Apr 2009

      Interview

      When interviewing, they look for a start, middle, and end to your answers......explain WHAT the scenario is, then HOW you made it happen, and then the END RESULT of the scenario you're describing. CIGNA is a team oriented company, so play on team work during your interview.

      Interview questions [1]

      Question 1

      Tell us a time you had to deliver a difficult message to a co-worker.
      Answer question
      3

      Other Customer Service Associate interview reviews for The Cigna Group

      Customer Service Associate Interview

      8 Sept 2020
      Anonymous employee
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at The Cigna Group

      Interview

      Long and had to do mock phone calls two people interviewing you not very friendly. Wanted more of answers asked about every job so make sure you know your resume. The mock phone call was the hardest because they want you to answer how you would answer if you worked there already even though you didn’t know anything about the roles

      Interview questions [1]

      Question 1

      Tell me about a time
      Answer question
      1

      Customer Service Associate Interview

      20 Jan 2020
      Anonymous interview candidate
      Dallas, TX
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at The Cigna Group (Dallas, TX)

      Interview

      Phone interview, then another three way phone interview. Pretty easy. Talked with a person from two different states. They explained the job then asked questions based on customer service. It was about a three week process. Interviewers were very kind. Typed out my answers.

      Interview questions [1]

      Question 1

      Management questions.
      Answer question

      Customer Service Associate Interview

      14 Mar 2018
      Anonymous interview candidate
      Fenton, MO
      No offer
      Negative experience
      Average interview

      Application

      The process took 2 months. I interviewed at The Cigna Group (Fenton, MO) in Feb 2018

      Interview

      The overall process was fairly simple. I applied online, got a call about a month later to come in for an in person interview. The interview was really quick. It seemed like the interviewer had a list of questions to ask, but only asked me a few. It almost felt like her decision was made before she started the interview. I was told to expect a result within two weeks. It’s been over a month since my interview and I never got a response. I don’t expect to get a call if I want selected, but what’s wrong with a simple email? I reached out to the recruiter, but I was ignored. No response seems to be standard for Cigna. I also interviewed for a different position last year and I never got a response on that one either.

      Interview questions [1]

      Question 1

      Tell me about a time you had to deal with a difficult customer..
      Answer question
      1

      Top companies for "Compensation and Benefits" near you

      avatar
      McKesson
      3.7★Compensation and benefits
      avatar
      Helping Hands Home Care
      4.1★Compensation and benefits
      avatar
      Cleveland Clinic
      3.5★Compensation and benefits
      avatar
      Four Seasons Health Care Group
      3.6★Compensation and benefits