Transport for London CSA - Customer Service Associate interview questions
Updated 19 May 2026Difficulty
Average
Experience
Very positive
How others got an interview
- 14%In personIn person
- 7%Employee referralEmployee referral
Interview search
18 interviews
Transport for London interviews FAQs
- CSA - Customer Service Associate applicants have rated the interview process at Transport for London with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 72% positive. To compare, the company-average is 56.6% positive. This is according to Glassdoor user ratings.
- Candidates applying for CSA - Customer Service Associate roles take an average of 193 days to get hired, when considering 18 user submitted interviews for this role. To compare, the hiring process at Transport for London overall takes an average of 58 days.
- Common stages of the interview process at Transport for London as a CSA - Customer Service Associate according to 18 Glassdoor interviews include:
Skills test: 22%
One on one interview: 18%
Group panel interview: 12%
IQ intelligence test: 12%
Personality test: 10%
Background check: 8%
Other: 6%
Presentation: 6%
Drug test: 4%
Phone interview: 4%
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