I applied online. I interviewed at Unum (New York, NY) in Apr 2021
Interview
It was pretty quick and easy, very friendly and about 30 minutes! Hopefully I get the job but let’s see, I would love to join the team and be part of a working team
Interview questions [1]
Question 1
Why I wanted to work there and what was the most challenging thing I’ve ever done
It was a relatively quick process. About a one week turn around from application to interview. All were video/phone interviews for a remote position. Very basic customer service and experience based questions.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult/upset customer. All were experience questions.
I applied through a staffing agency. The process took 2 weeks. I interviewed at Unum (Chattanooga, TN)
Interview
Asked the usual interview questions "How do you handle difficult calls?" and "How do you manage your time?" It felt like a conversation in the session and I did not feel nervous.
Yes they interview and it is a tedious process. Will phone you and then call for in person interview. Will offer job over the phone. Asked around twenty different questions in both interviews.