WTW Customer Service Representative (CSR) interview questions
based on 44 ratings - Updated 3 Apr 2026
Easyinterview difficulty
Very positiveinterview experience
How others got an interview
48%
Applied online
Applied online
27%
Recruitment agency
Recruitment agency
9%
Recruiter
Recruiter
9%
Employee referral
Employee referral
6%
In person
In person
Interview search
44 interviews
Viewing 1 - 5 of 44 Interviews
WTW interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at WTW with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 62.2% positive. This is according to Glassdoor user ratings.
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2 interviews. One with HR Rep and 2nd with a hiring manager. Overall great experience. Several situational questions. Process was fairly quick. Both people I interviewed with were really helpful, friendly, and easy to interview with.
Only three interviews all together. It was clear why I wasn’t selected but seems like a decent company that still allows WFH. I met with someone over the phone then transitioned to zoom interviews. Meeting with two people at a time from the team.
Applied online and was shortlisted.
Followed up by a telephone interview. The process was very smooth and didn’t take long for them to get back.
I was giving more interviews around same time
So I accepted another offer.