I applied online. The process took 4 weeks. I interviewed at Yardi Systems (Dallas, TX) in May 2016
Interview
Somewhat lengthy and bureaucratic process - Phone interview with recruiter, 90 minute meeting with a variety of team leaders, onerous 10 page application with "Why do you want to work here?" essay, and testing. Process takes about a month.
Recruiter was very professional. Seems to be a growing operation. Good benefit package.
In person interview process a bit awkward - you get asked similar questions by 4-5 different mangers. Other than the vague "culture fit", one manager seemed to want a cheery customer service oriented person, another was very hard to read, still another seemed to value someone with the initiative to learn software processes.
Office environment seems a bit sterile. Underlings work quietly in their cubes - managers are separated into their glass walled offices.
Found the test requirement to be irritating. Have a college degree? -- It doesn't matter -- they still want you to solve logic problems (described as "Math" problems).
Writing out responses to customer service scenarios was awkward. Evaluating personal communication skills should be more nuanced.
Seem to be unsure of what they want -- Will ask about accounting knowledge, technical abilities, and SQL database abilities, - - but also had several managers quickly dismiss its relative importance.
Will ask about handling common customer service scenarios the most. The job seems to be about handling your email and voice mail queue with efficiency and a cheerful attitude. Lack of accounting or technical ability is something they will work with.
Why not just call the job customer service representative ?
Interview questions [1]
Question 1
Most common questions are about handling common customer service scenarios.
How would you turn down a client request ?
Describe a situation where you received poor customer service.
A difficult client has become upset with you. Describe how you would improve the relationship.
I applied online. I interviewed at Yardi Systems in Feb 2026
Interview
Took about a month to hear back from initial application date.
-Assessment was sent & completed before the recruiter screening
-Recruiter screen
-Panel interview
-Notified they would like to move forward the following day & asked to fill background check paper work
-Conditional offer letter the following day
-Background check cleared
-Offer letter & onboarding
Interview questions [1]
Question 1
Walk us through your resume ?
Mostly situation based questions
How do you handle difficult clients ?
I applied online. The process took 2 weeks. I interviewed at Yardi Systems (Sydney)
Interview
After application, I got back from a HR from US advising about how much they're paying for the role and if i still wanted to proceed. Below average pay.
That was the first red flag. they want someone with multiple skills but put an associate title with below average pay.
The HR asked if i come one site for interview. Asked her if remote is possible instead. Still went for an interview on site (second red flag). the HR herself joined remotely when i went onsite.
i could sense hesitation after i said my salary expectations which was only 80k BTW.
a week later, got a rejection email and their job listing is still up there.
I applied through a recruiter. I interviewed at Yardi Systems (Vancouver, BC) in Dec 2025
Interview
I had a brief screening call with their US based recruiters, before meeting with the hiring manager and other team members, and finally meeting with the hiring manager and a senior leader. All interviews were conducted remotely.
Interview questions [1]
Question 1
Tell us about a time that you had to handle a difficult client. Tell us about a time that you had to give a client bad news.
