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Yell Customer Services Executive Interview Questions

Interviews at Yell

3 Interview Reviews

Experience

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Getting an Interview
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Customer Service Executive Interview

Anonymous Employee in Scarborough, England
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 2 weeks. I interviewed at Yell (Scarborough, England) in April 2019.

Interview

I applied online, was contacted by the recruitment team, then completed a 45-minute phone interview which was followed by 2 online tests (One skills based and one personality based), then a face-to-face interview with a hiring manager (role plays, competency based questions)

Interview Questions

  • Give an example of a time you've had to have a difficult conversation with a customer.   Answer Question

Other Interview Reviews for Yell

  1.  

    Customer Service Executive Interview

    Anonymous Employee in Scarborough, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. I interviewed at Yell (Scarborough, England) in July 2018.

    Interview

    Opportunity to listen to an experienced team member, a role play which included two phone conversations with a customer then some interview questions with a Q&A session to finish. Very nice informal and informative experience.

    Interview Questions

    • Examples of how I’ve dealt with, problems and my experiences   Answer Question

  2. Helpful (1)  

    Customer Services Executive Interview

    Anonymous Employee in Birmingham, England
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took a week. I interviewed at Yell (Birmingham, England) in September 2015.

    Interview

    I had a telephone interview, an online test at home and then a face to face interview where I listened to calls with an employee and then had a mock telephone complaint to complete. Finally a general english test then a talk about the job with questions.

    Interview Questions

    • What could I bring to Yell?   1 Answer
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