customer service advisor interview questions shared by candidates
You are in a situation in which you are having a bad day and dealing with terrible customers and your shift is barely starting. How do you deal with it.
Take a few moments in between calls to breathe and relax. Maybe even take a 5 min break to clear your head and think positive.
Best thing to do in such a case is to think about happy thoughts. I think about my kids, my dog, walking on a sandy beach with the waves gently swimming by my feet. You have to live the negative thoughts at the door or if you have a negative call just let is slide off of you. People don't call customer support because they are happy, something almost always has gone wrong. At times they will just be very angry and don't deal with that pressure well. Plus some like to attack low level employees because they can and at times because they hope to get someone higher in the food chain.