The prioritisation exercise can be a little tricky. Make sure to explain your reasoning and means of communication thoroughly, rather than worry about whether the work is correctly prioritised.
Tell me of a time when you provided good customer service? Tell me of a time when you worked proactively as part of a team, what was your role and what did you do? Tell me of a time when you failed a target? and how you overcame this? Tell me of a time when you received good customer service? What do you know about the company? Strengths and weakness What does customer service mean to you?