Call center representative Interview Questions

A call centre representative needs to have excellent communication skills and be able to thrive under pressure. Most call centre jobs are fast-paced and demanding. In an interview, employers will want to see that you are a quick learner, have a polite and helpful demeanour and have strategies in place to deal with stressful situations.

2,004 Call Center Representative interview questions shared by candidates

Top Call Centre Representative Interview Questions & How to Answer

Here are three top call centre representative interview questions and tips on how to answer them:

Question No. 1: Why do you want to work for this company?

How to answer: As a call centre representative, you are the primary point of contact between the public and the company. You need to demonstrate that you appreciate the services that the company offers and also that you understand their values. Give an example of something you admire about their product or service, and be enthusiastic about how you can contribute to customer satisfaction.

Question No. 2: How do you deal with difficult customers?

How to answer: As a call centre representative, you will sometimes need to deal with difficult customers. Give an example of a situation where you had to deal with a customer who was upset, angry or hard to deal with. Try not to blame anyone. Instead, talk about the strategies you used and whether the outcome was successful. If you don't have any experience in call centres, use an example from a professional or personal context that shows you know how to be calm and polite in stressful interactions.

Question No. 3: What are your strategies for coping with deadlines and pressure?

How to answer: Some call centres can be high-pressure environments where you will have to meet strict quotas or deadlines. Use specific examples to show which strategies you use when faced with pressure. For example, you may use lists or calendars to keep track of projects, or Pomodoro sessions to process tasks. You may use mantras or meditations to keep you focused. If you don't have call centre experience, draw on other stressful situations, for example, preparing for an exam.

Top Interview Questions

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TTEC
Call Center Representative was asked...10 August 2022

Why should we hire you?

Empereon Constar

Que buscas en este empleo, experiencia laboral en algo afin y te piden decir esto en inglés para evaluar tu nivel de ingles conversacional.

1 Answers

Al responder que busco estabilidad economica les agradó. Aunque tengo poca experiencia en call center les fue suficiente ya que complemente con lo que he brindado de atencion al cliente en otra area. Y en lo que mas se fijan es en tu nivel de ingles y comprensión. Less

ATB Financial

What makes you want to work at ATB?

Nan McKay & Associates

Questions about skill sets, background, and no questions regarding what you see for yourself in the near future

SYKES

Why do you want to work for us

Synchrony

Basic interview questions. Tell them examples of times ect….

Health Recovery Solutions

What do you feel is your greatest strength?

1 Answers

Accountability

Describe a time you had a difficult customer and how you handled it.

NEXT Door & Window Company

What was a struggle that you experienced at from your previous job?

Amazon

How do you work under pressure?

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