Centre Manager Interview Questions | Glassdoor.co.uk

Centre Manager Interview Questions

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Centre manager interview questions shared by candidates

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Have you worked in a call centre?

1 Answer

LoL of course...,

Have you ever been accused of having genius like qualities?

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Have you ever been asked to explain a decision at a granular level but felt that degree of understanding an impractical fit with your style?

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Would people describe you as impulsive or more likely to understand a little then make a decision?

1 Answer

competency based - most questions preset by HR

1 Answer

what's good customer service

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What metrics did you measure when you were managing the customer Care Centre

Too many to remember, but they were all very specific and probably something you couldn't study for. The questions were about whether I would be able to cope with the responsibilities etc and if I really understood what the company was all about.

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