Customer Adviser Interview Questions | Glassdoor.co.uk

Customer Adviser Interview Questions

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Customer adviser interview questions shared by candidates

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Tell us about a time when it was important to work as a team.

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I described my experience of working on a pitch while I was working at a Direct Marketing Agency.

Mix of confirmation / discussion around CV and work history followed by specific Competency based questions. Interviewer clear about expectations for 2nd part of interview (see below)

1 Answer

A customer is looking for a present and needs help looking for one. What is the best possible way to find the right product for them?

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Was asked to provide an occasion where I had gone above and beyond to help a customer.

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What would you bring to Sky?

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How would I react to an irate customer

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Role play not expected at all

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Why do you want to join stepchange

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Why sse

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Describe a situation when you exceeded a sales target?

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