Customer assistant salesfloor Interview Questions

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Customer Assistant Salesfloor interview questions shared by candidates

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Marks & Spencer
Customer Assistant - Salesfloor was asked...24 April 2018

ROLE PLAY: "Hi how can I help you?" "I am looking for the butternut squash" What I said: "It's here. Are you making a meal? You can have a vegetarian 3 for 2 meal deal for 2 people if you'd like" - After she mentioned she is cooking vegetarian for herself and a person staying with her. WHAT I SHOULD HAVE SAID: "I'm sorry but unfortunately it is out of stock. We have alternatives like courgette (or give another in stock alternative on the list)" If she wasn't happy with that you could offer to call up a nearby store to check if they have it. providing she was not in a rush.

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Remember to ask questions. How many people? Do they have any allergies? What are you thinking of making? Would you like a starter/main course? Less

Marks & Spencer

Why do you want to work for M&S? (/ Why do you like M&S?)

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Because I am quite passionate about charity, I am happy about the fact that M&S sell fairtrade and free range products. I have seen that M&S have many progression routes and I would love to develop my career with the track record training scheme that is on offer. Not many retailers do Apprenticeships too. I would be proud to work for the leading luxury food brand. Less

Marks & Spencer

What do you think M&S expects from a customer assistant?

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-keeping shelves stocked -keeping shop floor tidy -good customer service: smiling, being friendly and approachable, giving alternatives, trying best to help from start to finish, being empathetic if a problem arises -being flexible in what tasks you would do -willing to learn -adhering to the principles (4 I's) -working on own initiative and also well in a team Less

Marks & Spencer

Do you own an iPad?

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This was a generic question to see if you know your way around an iPad, don’t worry too much about this question as I’m sure training will be provided if you didn’t know how to use one Less

Marks & Spencer

Why do you want to work with M&S?

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For anyone who is answering this; put importance in their sustainable approach. They love to hear about Plan A as well Less

Marks & Spencer

How can you be flexible and how does this benefit the store?

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-Being flexible with coming at whichever time is needed for extra help. -Willing to be available for absentees. -Being open to learning new things from constructive criticism. -Willing to work in other parts of the store. -If one person is good at one thing and you are good at another, putting these strengths together instead of doing the same things can help achieve targets and an efficient running of the store. Less

Marks & Spencer

What is your opinion on the use of iPads

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iPads allow for accessibility, convenience and versatility in your work. You can share documents easily and it also helps to reduce waste involved in using physical forms of media. Less

Marks & Spencer

How did you get here today and how would you get here everyday?

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Public transport

Marks & Spencer

They then asked how I have come across each of the 4 I's, and how I have used these in my experiences. Example: 1. Innovation How have you tried to implement something new? -By seeing that in the charitable organisation I volunteer for, the donations were not coming in as they should have. I suggested we try another technique and I realised it work. 2. Integrity How have you done something the right way and succeeded? - When I was working at the call centre, I had only been working there a few days where I encountered a rude customer over the phone. Since I had no idea of how to deal with this, I sought help from a colleague who told me to hang up. I know this was not the right thing to do as it was cutting a corner. I managed to calm him down and apologise, I told him that someone more knowledgeable would call him back after and he finally agreed. I follow the rules so it does not cause a problem for myself or anyone else afterwards. 3. Inspiration How have you inspired someone or a group of people? -In an art presentation at college, everyone was told to do a project on something that means alot to them. I used banksy which is a political movement artist. This inspired people in my class to do the same and move away from the older artists that were in the examples given to us. I thought outside the box with my creativity and this ushered others to do the same. 4. In-touch How were you in touch? -At the charitable organisation, we wanted to not only attract the target audience but also engage with them. I set up a suggestions box which enabled us to understand what the people wanted and how they would feel more comfortable with donating using interaction. He did ask me if all of these worked, and what the results were.

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Speak about something at your work or college etc has helped you achieve this. For example how you did a presentation and the class was inspired to something similar for creativity etc. Less

Marks & Spencer

What are the 4 I's?

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1. Innovation 2. Integrity 3. Inspiration 4. In-touch

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